Banking Center Client Experience Specialist

CIBC; Lethbridge; On-site; CAD 35,000 - 55,000; Full time

Job summary

A prominent financial institution in Lethbridge is seeking a dedicated Client Service Representative to assist clients with their day-to-day banking needs. The role involves engaging with clients, solving their queries, and helping them connect with the right resources. Candidates should be flexible to work at various banking centres and be committed to providing exceptional customer service. This position offers a competitive salary and benefits, tailored to empower employees in their careers.

Benefits

Competitive salary

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

MomentMakers recognition program

Paid day off for growth

Qualifications

• Passionate about helping clients achieve their financial goals.
• Flexibility to work at multiple banking centres.
• Strong problem-solving skills and technology proficiency.

Responsibilities

• Assist clients with day-to-day banking needs.
• Connect clients with appropriate team members.
• Engage clients for account management and financial solutions.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A prominent financial institution in Lethbridge is seeking a dedicated Client Service Representative to assist clients with their day-to-day banking needs. The role involves engaging with clients, solving their queries, and helping them connect with the right resources. Candidates should be flexible to work at various banking centres and be committed to providing exceptional customer service. This position offers a competitive salary and benefits, tailored to empower employees in their careers.