B2B Inside Sales & Account Support Pro

YETI; Canada; On-site; CAD 45,000 - 65,000; Full time

Job summary

YETI is seeking an Inside Sales Representative in Canada to support independent accounts and Sales Managers with responsive service and day-to-day coordination. You will manage orders, resolve issues quickly, build relationships, and adapt to evolving business needs in a fast-paced environment.

You will excel at communicating with Sales Managers and customers, enter purchase orders, answer inquiries, and help drive sales growth while maintaining strong account performance and product knowledge.

Qualifications

• Bachelors degree preferred.
• At least 0-2 years of experience in B2B account management or customer service.
• Proficient in MS Office, particularly Excel, Word, and PowerPoint.
• Ability to efficiently execute multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Partner with Sales Managers to provide day-to-day support for independent accounts and ensure a high level of customer service.
• Confirm and enter incoming purchase orders received by fax, phone, or email.
• Provide timely and accurate responses to inquiries from Sales Managers and independent accounts.
• Select the best product mix for customers and communicate back orders and alternatives.
• Respond to emails with concise, solution-focused responses.
• Support account-related operations to help achieve strong business results.
• Ensure purchase orders include all special instructions for correct processing.
• Communicate inventory constraints or quality issues affecting order fulfillment.
• Coordinate with accounting to keep customer accounts in good standing (invoicing, cash receipts, credits).
• Assist in sales growth by partnering with Sales Managers on opportunities and follow-through.
• Develop in-depth knowledge of products to serve as a go-to resource for specialty retail accounts.
• Deliver in-store training sessions and presentations to elevate product knowledge and sales techniques.
• Cultivate partnerships with retail staff and WHSL accounts to drive sales.

Skills

Customer service

Account management

Communication

Time management

Multitasking

Education

Bachelors degree

Tools

MS Office

Excel

Word

PowerPoint

Job description

YETI is seeking an Inside Sales Representative in Canada to support independent accounts and Sales Managers with responsive service and day-to-day coordination. You will manage orders, resolve issues quickly, build relationships, and adapt to evolving business needs in a fast-paced environment.

You will excel at communicating with Sales Managers and customers, enter purchase orders, answer inquiries, and help drive sales growth while maintaining strong account performance and product knowledge.