Automotive Service Concierge | Customer-Focused Advisor

Cochrane Toyota; Smithers; On-site; CAD 42,000 - 60,000; Full time

Job summary

Smithers Toyota is seeking a Service Advisor to act as the primary link between customers and the service team in our service department. You will help customers understand their vehicle needs, coordinate repairs with technicians and parts, provide accurate estimates and updates, and ensure each visit is handled professionally from start to finish.

You will welcome customers, prepare repair orders, discuss costs and timelines, and keep customers informed throughout the process.

Qualifications

• Strong communication and customer service skills.
• Organized with good attention to detail.
• Comfortable working in a fast-paced environment.
• Reliable, professional and team focused.
• Automotive experience is an asset, but we are willing to train the right person.
• Valid driver’s license.

Responsibilities

• Welcome customers and understand their service concerns.
• Prepare accurate repair orders and estimates.
• Communicate repair recommendations, costs and timelines.
• Coordinate work with technicians and the Parts Department.
• Obtain customer authorization before additional work is completed.
• Keep customers updated throughout the repair process.
• Review completed work and invoices with customers.
• Provide professional follow-up and customer service.

Skills

Communication

Customer service

Organization

Attention to detail

Teamwork

Automotive knowledge

Driver's license

Job description

Smithers Toyota is seeking a Service Advisor to act as the primary link between customers and the service team in our service department. You will help customers understand their vehicle needs, coordinate repairs with technicians and parts, provide accurate estimates and updates, and ensure each visit is handled professionally from start to finish.

You will welcome customers, prepare repair orders, discuss costs and timelines, and keep customers informed throughout the process.