SERVICE ADVISOR

Trotman Auto Group; Comox; On-site; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Mental wellness services

Job summary

Comox Valley Toyota, part of Trotman Auto Group, in Courtenay, BC, is hiring a Service Advisor to deliver exceptional customer experiences in a dynamic automotive team.

The role offers a permanent, full-time position with a competitive salary range of $60,000–$100,000 per year, and benefits including medical, dental, and mental wellness services. Proficiency in MS Office and DMS systems is desirable.

Qualifications

• 1+ years experience as an automotive service advisor or related role.
• Proficient in MS Office and Outlook; experience with DMS systems.
• Strong communication and relationship-building abilities.
• Able to work in a fast-paced automotive service environment.

Responsibilities

• Provide top-notch customer service by listening to concerns and identifying needs.
• Perform multi-point inspections and generate accurate quotes using MPI software.
• Validate warranty coverage and explain terms to customers.
• Coordinate with service technicians and keep customers updated on vehicle status.
• Recommend necessary repairs and maintenance based on service history.

Skills

Customer service

Communication skills

Interpersonal skills

Fast-paced adaptability

Team player

Tools

PBS

CDK

Keyloop Serti

Job description

Looking for an exciting job in Courtenay with a top employer? Join Comox Valley Toyota, part of Trotman Auto Group, recognized as one of Canada's Best Managed Companies!

Why Work With Us?

At Comox Valley Toyota, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences. As a Service Advisor, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!

What We Offer

• A rewarding career with a top automotive group in BC
• Permanent Role with a Competitive Salary
• Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy
• A supportive and innovative workplace culture
• Career growth and development through paid training, NADA courses, and internal advancement opportunities

Who We’re Looking For

• Passionate about cars and customer service
• 1+ years experience as an automotive service advisor or related role
• Proficiency in MS Office, Outlook, DMS system experience (e.g. PBS, CDK, Keyloop Serti or any similar DMS)
• Strong communication, Excellent interpersonal and relationship-building skills
• Motivated to grow in a fast-paced environment

Schedule

Full-Time; Permanent

Compensation

$60,000-$100,000 per year

What Your Day Will Look Like

• Customer Service: Provide top-notch service by listening to customer concerns and understanding their needs
• Inspections and Quotes: Perform thorough multi-point inspections and compile accurate quotes using MPI Software
• Warranty and Contracts: Verify warranty coverage and explain coverage and exclusions to customers
• Communication and Follow-Up: Maintain effective communication with Service Technicians and keep customers updated on their vehicle's status
• Maintenance Recommendations: Use your expertise to recommend necessary repairs and maintenance based on customer descriptions and service history

Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted.