Service Advisor, Upper James Toyota

Formulafordlincoln; Hamilton; On-site; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Life insurance

Long-term disability

Job summary

Upper James Toyota in Hamilton is seeking an experienced Service Advisor who can greet customers, schedule service appointments, and collect vehicle information while maintaining exceptional service standards.

You will help communicate required repairs, estimate costs, and ensure customers understand charges, with an emphasis on teamwork and up-selling value-added services in a friendly, honest manner.

Qualifications

• Minimum three years Service Advisor experience
• Mandatory - Valid Driver's License in good standing
• Ability to work in a team environment
• Ability to multitask when dealing with more than one customer
• Previous Toyota experience as a Service Advisor is a definite plus

Responsibilities

• Greeting customers promptly, scheduling service appointments and receiving vehicle information.
• Listening to requests of the service desired and clearly explaining information on the repair order.
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
• Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
• Handling customer complaints and maintaining high customer satisfaction standards
• Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work, explaining the work performed and the charges being billed.

Skills

Customer service

Teamwork

Multitasking

Education

Valid driver's license

Job description

Upper James Toyota | Service Advisor | Opened on 10/27/2026 | Pay rate: $45-75000 per year

Upper James Toyota is a family owned and operated dealership. We are currently looking for an experienced Service Advisor. Prospective candidates must have outstanding customer service skills along with the ability to offer and up-sell value added service options to potential customers in an honest and ethical manner. We pride ourselves on great customer service, treating each customer with care.

As our Service Advisor you will be working with customers to schedule service work and communicate any additional services needed. You will also handle the administrative and customer relations aspects of service department operations. Your main responsibility is to ensure every vehicle is running optimally or that our valued client has been offered the necessary work in order to achieve this goal.

We Offer:

• Salary range between $45,000 -$75,000 earning potential
• Benefits package which includes Health, Dental, Life and Long-term Disability
• Reward high performance
• Great company culture
• Promotion from within
• A supportive management team

Job Duties:

• Greeting customers promptly, scheduling service appointments and receiving vehicle information.
• Listening to requests of the service desired and clearly explaining information on the repair order.
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
• Estimating the cost and time needed to do the repair, taking in to account the customer’s schedule.
• Handling customer complaints and maintaining high customer satisfaction standards
• Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work, explaining the work performed and the charges being billed.

Qualifications:

• Minimum three years Service Advisor experience
• Mandatory - Valid Drivers License in good standing
• Ability to work in a team environment
• Ability to multitask when dealing with more than one customer
• Previous Toyota experience as a Service Advisor is a definite plus!

As an equal opportunity employer we strive to ensure that our hiring process meets all AODA requirements. As such, we will provide reasonable accommodation for any applicant, as requested during the hiring process.