Auto Service Advisor — Customer‑Centric, KPI Bonuses

Plaza Kia; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Salary base

Full-time

Bi-weekly pay

Training & development

Career growth

Team environment

Safety shoe reimbursement

Employee discounts

Group benefits

Paid sick leave

Paid vacation

Birthday day off

Job summary

Dixie Toyota, located in Mississauga, ON, is seeking a motivated Service Advisor to join our busy Automotive Service Department. You will be the main contact for customers during service and repair, guiding them from intake to completion with clear updates and accurate estimates.

Key duties include scheduling, creating repair orders, and coordinating with technicians to ensure quality work while upholding manufacturer guidelines.

Qualifications

• Grade 12 diploma or equivalent; post-secondary education is an asset.
• Previous Automotive Service Advisor, Service Consultant, Automotive Customer Service, or dealership experience is preferred.
• Strong automotive knowledge and understanding of vehicle maintenance and repair is an asset.
• Excellent communication and customer service skills.
• Strong listening, organization, and problem-solving skills.
• Ability to explain technical information clearly to customers.
• Comfortable working in a fast-paced, customer-focused environment.
• Basic computer and mathematical skills.
• Experience with PBS dealership software is an asset.
• Ability to work a flexible schedule, including Saturdays.
• Valid Ontario driver's licence
• Ability and willingness to operate both automatic and manual transmission vehicles.
• Legally authorized to work in Canada.

Responsibilities

• Greet customers in person and by phone in a professional and welcoming manner.
• Listen to customers' vehicle concerns and accurately identify their service needs.
• Schedule and coordinate vehicle service appointments.
• Prepare accurate repair orders, estimates, and required documentation.
• Recommend appropriate maintenance and repair services based on manufacturer guidelines and vehicle needs.
• Explain recommended services, repairs, pricing, and timelines clearly to customers.
• Communicate repair status and provide regular updates throughout the service process.
• Coordinate with Service Technicians to ensure timely and accurate completion of repairs.
• Review completed work with customers and explain services performed.
• Promote manufacturer maintenance schedules, service programs, and dealership products.
• Identify additional service opportunities while maintaining a customer-first approach.
• Build and maintain long-term customer relationships.
• Follow up with customers as required to ensure satisfaction.
• Maintain accurate customer and vehicle records.
• Work as part of a collaborative Service Department team.
• Follow all dealership policies, procedures, and health and safety standards.

Skills

Customer service

Communication

Active listening

Organization

Problem solving

Education

Grade 12 diploma

Post-secondary education asset

Tools

PBS dealership software

Job description

Dixie Toyota, located in Mississauga, ON, is seeking a motivated Service Advisor to join our busy Automotive Service Department. You will be the main contact for customers during service and repair, guiding them from intake to completion with clear updates and accurate estimates.

Key duties include scheduling, creating repair orders, and coordinating with technicians to ensure quality work while upholding manufacturer guidelines.