Automotive Service Advisor - Customer-Focused, Commission

Mastermechanic; Central Ontario; On-site; CAD 46,000 - 54,000; Full time

Benefits offered by this job

On-site parking

Uniforms provided

Health & dental insurance

Job summary

Master Mechanic Orillia is seeking an Automotive Service Advisor in Orillia, ON. You will be the vital link between customers and technicians, guiding the service experience from first contact to vehicle handover, and delivering honest recommendations.

The role emphasizes clear communication, strong product knowledge, and the ability to manage appointments, cost estimates, and keep records organized. We offer full-time employment with competitive hourly wages plus commission, on-site parking,

Qualifications

• Prior experience in automotive service writing or a similar customer service role.
• Strong communication skills, both verbal and written.
• Solid understanding of automotive parts and repair processes.
• Proficiency with CRM systems and business software.
• High school diploma or equivalent.

Responsibilities

• Respond to inquiries regarding repairs and maintenance with transparency and expertise.
• Manage appointment bookings and coordinate with shop foreman for timely turnaround.
• Explain repair processes and provide accurate cost estimates.
• Help customers develop long-term maintenance plans to extend vehicle life.
• Process payments, maintain service records, and keep documentation organized.
• Maintain a clean, welcoming service desk and waiting area.

Skills

Customer service

Communication

Automotive knowledge

CRM software

Experience in service writing

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

Master Mechanic Orillia is seeking an Automotive Service Advisor in Orillia, ON. You will be the vital link between customers and technicians, guiding the service experience from first contact to vehicle handover, and delivering honest recommendations.

The role emphasizes clear communication, strong product knowledge, and the ability to manage appointments, cost estimates, and keep records organized. We offer full-time employment with competitive hourly wages plus commission, on-site parking,