Service Video Advisor

Steele-Auto-Group; Fredericton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

100% Matched Retirement Savings Plan

Flexible Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts

Work Boot Reimbursement

Access to Steele University

Job summary

Steele Auto Group is seeking a Service Video Advisor to join our team. You will create and present video assessments of vehicle service needs and clearly communicate repair recommendations to customers.

This role focuses on building trust with clients and supporting the service department through accurate, customer-centric interactions in a dealership setting.

Qualifications

• Customer-focused approach to service inquiries and outcomes.
• Attention to detail in assessing vehicle service needs.
• Solid understanding of automotive service processes and terminology.

Responsibilities

• Create and present video assessments of vehicle service needs to customers.
• Communicate repair recommendations clearly and build trust with clients.
• Support service department goals through accurate and patient customer interactions.

Skills

Customer-focused

Detail-oriented

Automotive service knowledge

Job description

Description

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike.

Steele Buick GMC is seeking a Service Video Advisor to join our team!

As a Service Video Advisor with Steele Buick GMC, your primary responsibilities will include creating and presenting video assessments of vehicle service needs to our customers. You will effectively communicate repair recommendations and build trust with clients. If you are a detail-oriented, customer-focused individual with a strong understanding of automotive service, this role provides an opportunity to excel and contribute to customer satisfaction and service department success.

Why You Will Love Working with Steele Auto Group:
At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan - Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans - Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support - 24/7 confidential support for you and your family through EFAP.
• Employee Discounts - On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement - Reimbursement immediately, no waiting required!
• Access to Steele University - you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.