Service Advisor: Elevate Customer Experience in Auto Care

Steele Auto Group; Halifax; Hybrid; CAD 61,320,000 - 73,509,000; Full time

Benefits offered by this job

Matched Retirement Savings Plan

Comprehensive Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts on vehicles, parts,

Work Boot Reimbursement

Steele University training

Job summary

Steele Hyundai, part of Steele Auto Group, seeks a Service Advisor to connect customers with our service team and ensure smooth, transparent visits. You will greet customers, explain services, and keep them informed throughout repairs.

The role emphasizes problem solving, strong communication, and a passion for delivering great customer experiences. A supportive, energetic team awaits at our Halifax location.

Qualifications

• Experience in customer service; automotive experience is an asset.
• Strong communication skills, both in person and over the phone.
• Team-first mindset and willingness to jump in where needed.

Responsibilities

• Welcoming customers and learning about their vehicle concerns and needs.
• Reviewing warranty and service coverage, and explaining it clearly.
• Preparing accurate estimates for parts, labour, and recommended services.
• Creating detailed repair orders that set the shop up for success.
• Keeping customers informed with timely updates and transparent communication.
• Maintaining organized and accurate service documentation.
• Staying current with Hyundai programs, systems, and ongoing training.
• Supporting your team and contributing to a positive, high-performing environment.

Skills

Customer service

Communication

Team player

Organizational skills

Willingness to learn

Job description

Steele Hyundai, part of Steele Auto Group, seeks a Service Advisor to connect customers with our service team and ensure smooth, transparent visits. You will greet customers, explain services, and keep them informed throughout repairs.

The role emphasizes problem solving, strong communication, and a passion for delivering great customer experiences. A supportive, energetic team awaits at our Halifax location.