Service Video Advisor

Steele Halifax Chrysler; Beechville; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

100% Matched Retirement Savings Plan

Flexible Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts

Work Boot Reimbursement

Access to Steele University

Job summary

Steele Halifax Chrysler Dodge Jeep Ram is seeking a Service Video Advisor to join our team. The role focuses on creating and presenting video assessments of vehicle service needs to customers and communicating repair recommendations to build trust.

You will document repairs on client vehicles, explain prognosis on video, and upload materials promptly while supporting the service department and vehicle deliveries.

Qualifications

• Be comfortable explaining service processes on camera (voice only).
• Be prompt, punctual and detailed orientated.
• Ability to work with minimal supervision.
• Valid driver’s license and clean driver’s abstract.

Responsibilities

• Precise video documentation of repairs on client vehicles.
• Proper explanation of the technicians’ vehicle prognosis on video.
• Efficient and prompt upload of video to the client.
• Cleanliness of service department.
• Service department support when and where required.
• Organization of internal estimates of pre-owned vehicles.
• Organization of new and used vehicle deliveries.
• Creation of internal work orders for new vehicle stock.
• Collaboration with customer facing service advisors.

Skills

Video communication

Customer service

Attention to detail

Punctuality

Job description

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of itall, becauseeverything we do is driven by you. Your passion. Your purpose. Your potential.

Steele Halifax Chrysler Dodge Jeep Ram is seeking a Service Video Advisor to join our team!

Steele Halifax Chrysler Dodge Jeep Ram is seeking exceptional individuals to join our experienced and vibrant team and help us unlock new opportunities. Enjoy working within the city limits, without the downtown commute and traffic congestion of busier areas. Nestled in the Bayers Lake Business Park, our location is close to major highways and essential amenities, and we offer free, convenient onsite parking and EV charging stations. Join us at Steele Halifax Chrysler Dodge Jeep Ram, and let's gear up and kick-start this incredible journey together!

As a Service Video Advisor with Steele Halifax Chrysler Dodge Jeep Ram, your primary responsibilities will include creating and presenting video assessments of vehicle service needs to our customers. You will effectively communicate repair recommendations and build trust with clients. If you are a detail-oriented, customer-focused individual with a strong understanding of automotive service, this role provides an opportunity to excel and contribute to customer satisfaction and service department success.

Hourly Wage Range: $18.10 - $20.45 Plus Performance Bonus

Responsibilities include but are not limited to:

• Precise video documentation of repairs on client vehicles
• Proper explanation of the technicians’ vehicle prognosis on video
• Efficient and prompt upload of video to the client
• Cleanliness of service department
• Service department support when and where required
• Organization of internal estimates of pre-owned vehicles
• Organization of new and used vehicle deliveries
• Creation of internal work orders for new vehicle stock
• Collaboration with customer facing service advisors

Requirements:

• Be comfortable explaining service processes on camera (voice only)
• Be prompt, punctual and detailed orientated
• Ability to work with minimal supervision.
• Valid driver’s license and clean driver’s abstract.

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewardinghard workand supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursementimmediately, no waitingrequired!
• Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussingaccurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process.If you are contacted for an interview and require accommodation, please let us know.We are here to support you in every step of the way.

In 2 minutes, the Steele Auto Group career world is right at your fingertips!