Auto Service Operations Manager: Drive Efficiency & Growth

Canadian Tire Corporation; Mississauga; On-site; CAD 79,000 - 131,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Continuing Education Programs

Product discounts

Job summary

Canadian Tire Corporation seeks a Manager of Auto Service Operations to lead in-store process improvements, drive operational excellence, and support growth across retail and fleet channels. You will set objectives, guide teams, and partner with Dealers to ensure seamless execution and measurable results.

The role requires strong leadership, strategic thinking, and the ability to influence across Corporate teams, Dealers, and partners.

Qualifications

• Post-secondary education in business or related area; minimum of 5 years progressive management experience.
• Proven ability to lead, influence, and communicate with Dealers, stores, and partners.
• Strong grasp of operational metrics, financial principles, and risk management.
• Ability to navigate ambiguity, drive change, and deliver results.
• Excellent collaboration, presentation, and stakeholder alignment skills.

Responsibilities

• Collaborate directly with Dealer committees to identify opportunities to simplify the business, increase sales and store profitability
• Support the operational execution of retail and fleet/commercial Auto Service priorities, ensuring alignment with enterprise goals, Dealer needs, and customer expectations
• Develop and support strategies that improve Auto Service performance, including sales growth, service retention, operational consistency, and customer experience across all channels
• Partner with internal teams, Dealers, stores, and external stakeholders to define business requirements and resolve operational barriers
• Monitor performance, identify opportunities to improve service delivery and profitability, and translate insights into actionable recommendations
• Analyze data to make informed decisions and implement efficiency improvements
• Prepare and deliver presentations to senior management and stakeholders
• Oversee multiple work streams and projects, ensuring timely delivery
• Provide clear feedback to enable better decision-making by stakeholders
• Motivate and develop the team, delegate tasks, and support execution
• Develop communication plans to inform Dealers and teams of priorities
• Identify problems, analyze root causes, and propose effective solutions
• Track progress of initiatives and adjust to achieve outcomes
• Ensure cross-functional alignment and transparent impact assessment
• Encourage continuous improvement and openness to change
• Act as key contact and SME for Auto Service Support
• Travel may be required to Canadian Tire stores across Canada

Skills

Leadership

Strategic thinking

Communication skills

Problem-solving

Project management

Data analysis

Presentation skills

Stakeholder management

Cross-functional collaboration

Change management

Education

Post-secondary education in business or related area

Bachelor's degree or equivalent

Job description

Canadian Tire Corporation seeks a Manager of Auto Service Operations to lead in-store process improvements, drive operational excellence, and support growth across retail and fleet channels. You will set objectives, guide teams, and partner with Dealers to ensure seamless execution and measurable results.

The role requires strong leadership, strategic thinking, and the ability to influence across Corporate teams, Dealers, and partners.