Senior Auto Service Operations Manager

Sportchek; Mississauga; Hybrid; CAD 79,000 - 131,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Continuing Education Programs

Product discounts

Job summary

Sportchek in Peel Region, Mississauga seeks a Manager, Auto Service Operations to improve in-store processes, drive operational excellence, and support growth across retail and fleet channels. You will lead initiatives, manage multi-stream projects, and partner with Dealers to ensure consistent execution and strong customer experience.

The role emphasizes data-driven decision making, stakeholder collaboration, and continuous improvement to enhance profitability and service quality across all

Qualifications

• Post-secondary education in business or related area; minimum 5 years progressive management experience.
• Deep understanding of business principles, financial management, and operational metrics.
• Ability to manage multiple projects with deadlines.
• Strong leadership and presentation skills.
• Experience managing vendor, partner, and B2B relationships.

Responsibilities

• Collaborate with Dealer committees to identify opportunities to simplify the business.
• Support the operational execution of Auto Service priorities across channels.
• Develop strategies to improve Auto Service performance, sales growth, and customer experience.
• Monitor performance, analyze data, and translate insights into action for Dealers and teams.
• Travel may be required to Canadian Tire stores across Canada.

Skills

Leadership

Strategic thinking

Project management

Financial acumen

Stakeholder management

Communication

Education

Post-secondary education in business or related area

Job description

Sportchek in Peel Region, Mississauga seeks a Manager, Auto Service Operations to improve in-store processes, drive operational excellence, and support growth across retail and fleet channels. You will lead initiatives, manage multi-stream projects, and partner with Dealers to ensure consistent execution and strong customer experience.

The role emphasizes data-driven decision making, stakeholder collaboration, and continuous improvement to enhance profitability and service quality across all