Service Manager – Capilano

Canadian-Tire-Corporation,-Ltd.-1; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Public transportation nearby

Employee discount

Group benefit plan

Training & development

Scholarship opportunities

Work-life balance

Job summary

Canadian Tire Stores is seeking a Service Manager to lead the Automotive Service Centre team and ensure efficient operation while delivering an exceptional customer experience in a family and diverse environment. Reporting to the Store Manager/General Manager, you will help establish sales objectives, cost controls and growth strategies with the Associate Dealer.

Join a storied Canadian brand with a friendly team, ongoing training, employee discounts and career opportunities.

Qualifications

• Supervisory or managerial experience in a service environment.
• Strong leadership and communication abilities.
• Deep knowledge of automotive service operations and financial principles.
• Ability to plan, organize and manage team activities and projects.

Responsibilities

• Foster a culture that values excellent customer service.
• Maintain the department’s presentation quality to meet customer expectations.
• Achieve sales goals, productivity and customer service targets set by the Associate Dealer.
• Develop and implement long-term strategies to attract and retain customers.
• Review and implement Service Centre policies and procedures.
• Plan and manage work and projects considering team skills, wait times and parts availability.
• Train, supervise, coach and motivate team members.
• Manage performance and provide constructive feedback; recognize achievements.
• Prepare schedules within budget guidelines.
• Ensure compliance with company policies and health & safety programs.
• Keep abreast of best practices impacting the Service Centre.
• Establish training structures and professional development within the Centre.
• Assist with store opening/closing responsibilities.
• Assist in selecting and orientating new employees.
• Resolve issues and conflicts to ensure customer and employee satisfaction.
• Build rapport with internal and external customers or vendors.

Skills

Supervisory experience

Leadership skills

Excellent communication

Automotive service operations

Planning & organizing

Valid driver’s license

Customer service oriented

Job description

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

As a member of the store’s Management Team, the Service Manager is responsible for leading and managing the Automotive Service Centre team by ensuring that the department operates efficiently with friendly and informed staff to offer the ultimate customer experience to build customer trust and loyalty. Reporting to the Store Manager/General Manager/Associate Dealer, the Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Automotive Service Centre.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Foster a culture that values excellent customer service.
• Maintain the quality of the department’s presentation to ensure customer expectations are met.
• Achieve sales goals, productivity and customer service targets set by the Associate Dealer.
• Develop and implement a long-term strategy and action plan to attract and retain customers.
• Review and implement Service Centre policies and procedures.
• Plan and manage work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.
• Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
• Manage team members’ performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Prepare work schedules that meets business needs while working withing budget guidelines.
• Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
• Keep abreast of best practices and key factors impacting the Service Centre business.
• Ensure that there is a training structure and that professional development strategies are implemented within the Automotive Service Centre.
• Help with the store opening and closing responsibilities.
• Assist in selecting and orientating new employees.
• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
• Build and maintain rapport with internal and external customers or vendors as required.

Requirements / Skills

• Supervisory, leadership and/or managerial experience or relevant experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Excellent knowledge and understanding of automotive service and financial principles
• Excellent knowledge of market trends and competition in the automotive service industry
• Entrepreneurial, results-oriented and team-oriented
• Approachable
• Strong communication and organizational skills
• Ability to plan, organize, communicate, delegate and follow-up team’s activities and projects
• Valid driver’s license for province of employment
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to work effectively with auto parts ordering systems and computerized work order systems
• Ability to work in a fast-paced environment
• Experience in a Canadian Tire store (asset)
• Knowledge of COSTAR (asset)

Vacancy Type:New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.