Manager, Auto Service Operations

Canadian Tire; Mississauga; On-site; CAD 79,000 - 131,000; Full time

Benefits offered by this job

Comprehensive benefits

Performance incentives

Education programs

Product discounts

Mental health benefits

Job summary

Canadian Tire Mississauga headquarters is seeking a Manager, Auto Service Operations to lead corporate execution across retail and fleet/commercial Auto Service channels. You will align dealer priorities with enterprise goals, support multiple work streams, and drive growth with a focus on in-store processes and operational excellence.

Reporting to the AVP, Auto Service and Operations, you will manage partnerships, present to senior leadership, and foster a culture of continuous improvement

Qualifications

• Post-secondary education in business or a related field, plus at least 5 years of progressive management experience.
• Minimum 5 years of corporate experience with financial management and operational metrics.
• Experience managing vendor, partner, and B2B relationships.
• Proven ability to develop and execute strategies that achieve financial performance and operational targets.
• Strong analytical and problem-solving skills with strategic thinking.
• Excellent communication and facilitation skills across multiple levels of the organization.
• Highly organized with the ability to manage multiple projects and deadlines.

Responsibilities

• Collaborate directly with Dealer committees to simplify operations and grow sales.
• Support the operational execution of retail and fleet/commercial Auto Service priorities.
• Develop and support strategies to improve Auto Service performance and profitability.
• Partner with internal teams, Dealers, stores, and external stakeholders to define requirements and resolve barriers.
• Monitor performance, identify opportunities to improve service delivery and profitability.
• Analyze data to inform decisions and implement efficiency improvements.
• Prepare and deliver presentations to senior management and stakeholders.
• Oversee multiple work streams and project phases concurrently.
• Develop clear communication plans to keep Dealers informed of priorities.
• Promote a culture of continuous improvement by applying best practices.
• Manage the Fleet/Commercial business for CT Auto Service and track performance across the Dealer network.

Skills

Strategic thinking

Operational leadership

Analytical skills

Communication skills

Project management

Vendor/Partner management

Financial management

Customer focus

Education

Post-secondary education in business or related field

Job description

Canadian Tire Corporation is one of Canada's most recognized retail and automotive service networks, and their Mississauga headquarters is looking for a Manager, Auto Service Operations to join the team. This is a corporate leadership role that sits at the intersection of strategy and execution — supporting retail and fleet/commercial Auto Service channels across a national Dealer network. If you're someone who thrives on driving operational results while building strong relationships with entrepreneurial partners, this is a role worth exploring.

Reporting to the AVP, Auto Service and Operations, this position plays a key part in improving in-store processes, strengthening operational execution, and managing the Fleet/Commercial Auto Service business. You'll work closely with Dealers, internal teams, and external stakeholders to translate insights into action and support meaningful growth across the business.

About the Role: Manager, Auto Service Operations

At its core, this role is about enabling Dealers and their teams to perform at their best. You'll collaborate directly with Dealer committees to simplify operations, identify opportunities to grow sales and store profitability, and ensure that Auto Service priorities are executed consistently and effectively. From developing and implementing strategies to preparing presentations for senior leadership, the scope of this position is broad and consequential.

The successful candidate will also take ownership of the Fleet/Commercial program, overseeing partner execution, operational readiness, and performance tracking across the Dealer network. You'll need to be comfortable managing multiple work streams simultaneously, communicating clearly across all levels of the organization, and fostering a culture of continuous improvement — all while modelling Canadian Tire's core values of being driven, courageous, and united.

Benefits and Salary

Canadian Tire offers a broadband salary range of $79,000 to $131,000 CAD, with a typical hiring range between $110,000 and $120,000 CAD — with final offers dependent on experience, internal equity, and market conditions. Beyond compensation, employees have access to comprehensive benefits and retirement programs, performance incentives, continuing education programs, career growth opportunities, product discounts, and additional perks to support overall well-being. As part of the enhanced flex benefits package, mental health benefits of $5,000 per year are available for eligible employees and their families.

Job Details

Job Type: Full-Time

Company: Canadian Tire

Location: Mississauga, ON

Requisition ID: JR165489

Pay: $79,000 – $131,000 CAD (typical hiring range: $110,000 – $120,000 CAD)

Responsibilities

This role demands strong operational leadership across a wide range of priorities. Day-to-day, you'll be driving alignment between Corporate strategies and Dealer-level execution, managing projects from planning through to measurement, and ensuring that both retail and fleet/commercial channels have the support they need to succeed.

• Collaborate directly with Dealer committees to identify opportunities to simplify the business, increase sales, and improve store profitability
• Support the operational execution of retail and fleet/commercial Auto Service priorities, ensuring alignment with enterprise goals, Dealer needs, and customer expectations
• Develop and support strategies that improve overall Auto Service performance, including sales growth, service retention, operational consistency, and customer experience
• Partner with internal teams, Dealers, stores, and external stakeholders to define business requirements, resolve operational barriers, and ensure consistent execution of key initiatives
• Monitor operational and business performance, identify opportunities to improve service delivery and profitability, and translate insights into actionable recommendations
• Analyze data to make informed decisions and implement strategies to improve efficiency and productivity
• Prepare and deliver presentations to senior management and stakeholders
• Oversee multiple work streams and project phases simultaneously, tracking progress and adjusting as needed
• Develop clear communication plans to keep Dealers and their teams informed of key Auto Service priorities
• Promote a culture of continuous improvement by gathering feedback, analyzing lessons learned, and applying best practices
• Manage the Fleet/Commercial business for CT Auto Service, supporting program development, partner execution, and performance tracking across the Dealer network

Requirements / Skills

Canadian Tire is looking for a well-rounded leader who brings both strategic thinking and hands-on operational know-how. The right candidate will be comfortable navigating ambiguity, building trust with diverse stakeholders, and maintaining a sharp focus on results — even when managing competing priorities.

• Post-secondary education in business or a related field, combined with a minimum of 5 years of progressive management experience
• Minimum 5 years of corporate experience, with a deep understanding of business principles, financial management, and operational metrics
• Experience managing vendor, partner, and B2B relationships, including balancing business requirements, store execution, and stakeholder alignment
• Proven ability to develop and execute business strategies and initiatives that achieve financial performance and operational targets
• Strong analytical and problem-solving skills, with a demonstrated ability to think strategically and challenge the status quo
• Excellent communication and facilitation skills, with the confidence to represent the team across various levels of the organization and in stakeholder forums
• Highly organized, with exceptional attention to detail and the ability to manage multiple projects and deadlines simultaneously
• Understanding of Canadian Tire operations and a passion for the automotive sector are considered strong assets

Post-secondary education in business or related area with a minimum of 5 years progressive management experience; minimum of 5 years of corporate experience; experience managing and supporting vendor, partner, and B2B relationships; strong understanding of Canadian Tire operations is an asset; passion for automotive and a desire to collaborate, influence, and work with a variety of entrepreneurial Dealers.