Auto Service Dispatcher: Orchestrate Repairs & Flow

Capital Automotive Group; Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Medical benefits

Dental benefits

Disability insurance

Health Spending Account

Employee assistance program

Vehicle discounts

Cell phone plan

Service awards

Job summary

Capital Ford Lincoln (Winnipeg) is seeking a Service Dispatcher to act as the central nerve center of the service department. You will direct repair workflow, pair jobs with technicians, and collaborate with Service Advisors to keep work moving smoothly.

Ideal candidates have automotive service dispatching experience, strong organization, and excellent communication. A valid driver's license is required, and you will thrive in a fast-paced, team-oriented shop environment in Winnipeg.

Qualifications

• Prior experience in automotive service dispatching, service coordination, or shop management.
• Deep understanding of vehicle repair processes and dealership management systems (DMS).
• Master-level organizational skills with the ability to balance multiple priorities in a high-energy environment.
• Proven communications that keep all stakeholders on the same page.
• Sharp problem-solving instincts.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Command the Workflow: Efficiently assign and dispatch repair orders based on technician expertise, job urgency, and availability.
• Keep Lines Open: Act as the main bridge between Technicians, Service Advisors, and Parts to keep repairs on track and customers informed.
• Drive Quality & Efficiency: Monitor repair progress, eliminate technician downtime, and track time and parts within our DMS system.
• Own the Floor: Solve real-time schedule disruptions to keep the shop running safely, productively, and profitability.

Skills

Automotive dispatching

DMS knowledge

Organizational skills

Communication skills

Problem solving

Driver's license

Tools

DMS software

Job description

Capital Ford Lincoln (Winnipeg) is seeking a Service Dispatcher to act as the central nerve center of the service department. You will direct repair workflow, pair jobs with technicians, and collaborate with Service Advisors to keep work moving smoothly.

Ideal candidates have automotive service dispatching experience, strong organization, and excellent communication. A valid driver's license is required, and you will thrive in a fast-paced, team-oriented shop environment in Winnipeg.