Atlantic Field Ops Manager: Service & Parts Profitability

Brandt Group of Companies; Halifax; On-site; CAD 80,000 - 110,000; Full time

Job summary

A prominent equipment services provider is seeking a Field Operations Manager for Halifax. This role involves leading and supporting service operations across multiple branches, executing business plans aimed at enhancing customer service and profitability. Responsibilities include mentoring branch teams, conducting financial reviews to identify performance areas, and ensuring compliance with audit criteria. Strong interpersonal skills and a solid understanding of the heavy machinery industry are essential for success in this position.

Qualifications

• Strong understanding of customer support processes, specifically service operations.
• Ability to teach financial acumen to branch managers.
• Knowledge of dealer business practices in heavy machinery.

Responsibilities

• Implement customer support business plans and ensure profitability of service operations.
• Assist stores in developing and executing succession plans.
• Review financials and conduct monthly performance reviews.
• Develop plans for improved performance of each department.
• Ensure adherence to audit criteria at stores.
• Collaborate with division and regional managers for consistent support.

Skills

Interpersonal communication skills

Negotiation skills

Conflict resolution skills

Knowledge of heavy machinery

Understanding of service operations

Job description

A prominent equipment services provider is seeking a Field Operations Manager for Halifax. This role involves leading and supporting service operations across multiple branches, executing business plans aimed at enhancing customer service and profitability. Responsibilities include mentoring branch teams, conducting financial reviews to identify performance areas, and ensuring compliance with audit criteria. Strong interpersonal skills and a solid understanding of the heavy machinery industry are essential for success in this position.