Associate Director, Business Performance and Integration

Canadian Blood Services; Ottawa; Hybrid; CAD 129,000 - 146,000; Full time

Job summary

A leading health organization in Canada is seeking an Associate Director for Business Performance and Integration. This role involves performance analysis, overseeing space utilization, and ensuring regulatory compliance in a hybrid working environment. Candidates should have at least 10 years in facilities or operations management, a relevant bachelor's degree, and leadership experience. The position offers a competitive salary, benefits, and the opportunity to contribute to vital health initiatives.

Benefits

Annual Performance Award up to 10%

4 weeks’ vacation to start

Comprehensive extended health and benefits

Defined benefits pension plan

Qualifications

• Minimum 10 years of progressive experience in facilities management or related fields.
• Proven expertise in financial reporting, business analysis, KPI development.
• Experience leading a team in a management role is essential.

Responsibilities

• Lead business analysis and KPI development to drive performance-based decision-making.
• Oversee enterprise space planning and utilization for effective service delivery.
• Manage physical security planning and regulatory compliance across facilities operations.

Education

Master’s degree in Business Administration (MBA) preferred

Bachelor’s degree in Business, Engineering, Architecture, or related field required

Tools

SAP

CAFM/IWMS systems

Job description

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Associate Director, Business Performance and Integration

Location: Ottawa, ON, CA, K1G 4J5; Ancaster, ON, CA, L9K 1S4; Dartmouth, Nova Scotia, CA, B3B 0H7; Vancouver, British Columbia, CA, V6H 2N9; Toronto, ON, CA, M5G 2M1; Sudbury, ON, CA, P3C 1V4; St. John's, NL, CA, A1B 3Z9; Saint John, New Brunswick, CA, E2K 0H6; Calgary, AB, CA, T3N 1S5; Edmonton, AB, CA, T6G 2R8; Brampton, ON, CA, L6T 5M1; Winnipeg, MB, CA, R3E 3R4.

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Facilities and equipment services. Job posting ID: 8266. Employment status: Regular full-time. Classification: MGMT. Salary/Rate of pay: $129,159 - 145,691

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

About The Role: Canadian Blood Services is looking for a regular full-time Associate Director, Business Performance and Integration to join our dynamic Enterprise Facilities team. The work of an Associate Director, Business Performance and Integration is integral to Canadian Blood Services role as Canada’s Lifeline.

Reporting to the Director, Enterprise Facilities, this role leads business analysis and KPI development to drive performance-based decision-making. The position is responsible for overseeing enterprise space planning and utilization while providing operations & maintenance leadership to ensure uninterrupted service delivery. Additionally, the role manages physical security planning, environmental sustainability initiatives, and regulatory compliance, ensuring that facilities operations remain resilient and aligned with long-term organizational goals.

This role works collaboratively with Facilities leadership, Quality & Regulatory Affairs and Finance and other divisions to optimize facility performance and ensure seamless delivery of services that support CBS’s operational needs.

Formula for success

• Drive operational and fiscal excellence by leading the design of performance frameworks, tracking and managing capital and operating budgets, and leveraging data analytics and technology (CMMS/SAP) to optimize asset reliability, contract value, and strategic business planning.
• Direct enterprise-wide space management and hybrid work strategies by utilizing occupancy analytics, scenario modeling, and CAFM/IWMS data integrity to optimize utilization, lead complex relocations, and ensure alignment between physical workspace standards and long-term organizational priorities.
• Cultivate a high‑performing, inclusive Facilities culture by providing leadership and mentorship, fostering accountability and psychological safety, and driving continuous professional growth to ensure team alignment with organizational values and service excellence.
• Ensure operational continuity and resilience by serving as the designated acting lead for Facilities Operations & Maintenance, maintaining oversight of critical contracts and risk mitigation strategies, and collaborating with leadership to resolve complex regulatory compliance matters across security, sustainability, and quality standards.
• Advance organizational stewardship by overseeing facility regulatory compliance, leading physical security planning to mitigate risk, and driving environmental sustainability initiatives to align operational practices with corporate social responsibility goals.

Desired education & skills

• Master’s degree in Business Administration (MBA) preferred; Bachelor’s degree in Business, Engineering, Architecture, or related field required.
• Minimum 10 years of progressive experience in facilities management, operations, business performance, space management, process design, quality management, continuous improvement, ideally within a complex, multi‑site environment.
• Experience leading a team in a management role.
• Proven expertise reporting on financials, business analysis, financial planning, KPI development, and performance reporting.
• Experience with space management, facility management, maintenance, and quality programs (GMP experience is an asset).
• Experience with space planning, occupancy management, or IWMS/CAFM systems (e.g. SAP).
• IFMA FMP or CFM, or BOMA certification.
• ARIDO and/or NCIDQ credentials related to space management and interior environments.
• PMP or equivalent project leadership certification.
• Certification in Lean, Agile, Six Sigma, or change management are considered and asset.
• Certifications or training in leadership & management, finance, accounting, space management, continuous improvement security, QMS, radiation & biosafety, temperature monitoring of regulated environments or environmental sustainability are considered assets.

What we offer you

• Competitive base salary range.
• Annual Performance Award up to 10%.
• 4 weeks’ vacation to start.
• Comprehensive extended health and benefits.
• Defined benefits pension plan.
• Employee discounts, wellness programs and professional advancement opportunities.

What You Can Expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location at least 40% of the time.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours a day.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

Applicants who require accommodation should discuss their needs with us.