Assistant Store Manager: Lead Ops & Customer Experience

Dollarama; Dutton/Dunwich; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension plan

Tailor-made training

Career development opportunities

Job summary

Dollarama in Ontario, Canada is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, driving customer satisfaction, and achieving sales goals. The role also covers acting as Manager on Duty in the Manager's absence.

The position emphasizes leadership, staff development, merchandising, and adherence to safety standards, with opportunities for career progression and a comprehensive benefits package.

Qualifications

• Minimum two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability including day, evening, and weekend.
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Support merchandising, stocking, and daily shipments.
• Provide excellent customer service and resolve escalations.
• Train, coach, and develop employees.
• Perform cash management and opening/closing duties.
• Assign tasks and ensure store safety and cleanliness.
• Conduct performance evaluations and provide feedback.
• Maintain visual merchandising standards.
• Assist in hiring and performance management.

Skills

Leadership

Communication

Decision-making

Multitasking

Customer service

Job description

Dollarama in Ontario, Canada is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, driving customer satisfaction, and achieving sales goals. The role also covers acting as Manager on Duty in the Manager's absence.

The position emphasizes leadership, staff development, merchandising, and adherence to safety standards, with opportunities for career progression and a comprehensive benefits package.