Assistant Team Leader — Growth, Training & Customer Excellence

Dollarama; Penticton; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Matched pension plan

Training and onboarding program

Job summary

Dollarama in Canada is seeking an Assistant Team Leader to support the management team in daily store operations and staff oversight. The role emphasizes delivering excellent customer service and maintaining an organized, efficient store environment.

The position requires supervisory experience, flexible availability, and strong communication and leadership abilities to thrive in a fast-paced retail setting.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

Skills

Leadership

Communication

Teamwork

Multitasking

Customer service

Organizational skills

Supervisory experience

Job description

Dollarama in Canada is seeking an Assistant Team Leader to support the management team in daily store operations and staff oversight. The role emphasizes delivering excellent customer service and maintaining an organized, efficient store environment.

The position requires supervisory experience, flexible availability, and strong communication and leadership abilities to thrive in a fast-paced retail setting.