Assistant Team Leader

Dollarama; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

Paid vacation

Birthday Leave

Retirement Plan

Career growth

Job summary

Dollarama in St-Laurent, Quebec is seeking an Assistant Team Leader to support store operations, staff supervision, and customer service. The role combines hands-on duties with leadership responsibilities during daily shifts.

Starting pay is $17.00 per hour with weekly pay, and a schedule including day, evening, and weekend shifts. The position offers full-time or part-time permanent roles, with opportunities for growth within the company.

Qualifications

• Approximately one year of retail experience.
• Approximately one year in a supervisory role.
• Flexible availability including days, evenings, and weekends.
• Strong organizational skills and ability to manage priorities.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced retail environment.
• Customer service orientation with focus on satisfaction.

Responsibilities

• Assist the management team in overseeing store operations and staff on a daily basis.
• Handle daily shipments by boxing and unboxing merchandise as it arrives.
• Stock shelves with products in compliance with Dollarama's presentation standards.
• Deliver customer service and resolve customer issues in a professional manner.
• Maintain store safety and cleanliness standards, contributing to a welcoming environment.
• Perform manager-on-duty tasks including tracking attendance and ensuring breaks are taken.
• Carry out cash management and store opening and closing duties as required.
• Participate in training new employees as part of the onboarding process.

Skills

Retail experience

Supervisory experience

Flexible availability

Organizational skills

Communication skills

multitasking

Customer service orientation

Job description

Dollarama is looking for an Assistant Team Leader to join their team in St-Laurent, Quebec. If you have a background in retail and some supervisory experience under your belt, this could be a solid next step in your career. Both full-time and part-time positions are available, making it a flexible option for candidates with varying schedules.

In this role, you'll work closely with the store management team to keep daily operations running smoothly — from stocking shelves and handling shipments to providing customer service and assisting with cash management. It's a hands-on position that calls for someone who can lead by example and stay calm in a fast-paced environment.

About the Role: Assistant Team Leader

As an Assistant Team Leader at Dollarama in St-Laurent, you'll be a key part of the store's day-to-day operations. You'll support the management team in overseeing staff, maintaining product presentation standards, and ensuring customers leave satisfied. The role also includes manager-on-duty responsibilities such as tracking attendance, coordinating breaks, and handling store opening and closing duties when needed.

A big part of this position involves upholding store safety and cleanliness standards, as well as participating in the employee training process. You'll need to be comfortable switching between tasks quickly and keeping a high standard of service even during busy periods. Teamwork and communication are central to success in this role.

Benefits and Salary

This position starts at $17.00 per hour, with pay going out on a weekly basis. Dollarama offers a range of benefits including paid vacation and Birthday Leave, a Retirement Plan, and genuine opportunities for career growth within the company. Dollarama values its employees and aims to provide a stable, rewarding work environment.

Job Details

Job Type: Full-Time or Part-Time (Permanent)

Company: Dollarama

Location: St-Laurent, Quebec, H4R 1K4

Pay: Starting at $17.00/hour

Schedule: Day, evening, and weekend shifts

Responsibilities

As an Assistant Team Leader, your day will involve a mix of operational tasks, staff support, and customer-facing duties. You'll be expected to contribute meaningfully to both the front-line work and the behind-the-scenes management of the store.

• Assist the management team in overseeing store operations and staff on a daily basis
• Handle daily shipments by boxing and unboxing merchandise as it arrives
• Stock shelves with products in compliance with Dollarama's presentation standards
• Deliver customer service and resolve customer issues in a professional manner
• Maintain store safety and cleanliness standards, contributing to a welcoming environment
• Perform manager-on-duty tasks including tracking attendance and ensuring breaks are taken
• Carry out cash management and store opening and closing duties as required
• Participate in training new employees as part of the onboarding process

Requirements / Skills

Dollarama is looking for someone with a proven background in retail and at least some experience in a supervisory or leadership capacity. The right candidate thrives in a busy environment, communicates well with both customers and colleagues, and can manage multiple priorities without missing a beat.

• Approximately one year of retail experience in a relevant role
• Approximately one year in a supervisory role, demonstrating leadership capabilities
• Flexible availability including days, evenings, and weekends
• Strong organizational skills with the ability to manage time and priorities effectively
• Excellent communication and interpersonal skills for working with customers and team members
• Ability to multitask in a dynamic, fast-paced, high-volume retail environment
• Customer service orientation with a focus on resolving issues and maintaining satisfaction

Approximately one (1) year of relevant experience in the retail industry and approximately one (1) year in a supervisory role.