Assistant Team Leader

Dollarama; Toronto; On-site; CAD 25,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation

Birthday leave

Retirement plan

Career growth opportunities

Job summary

Dollarama in Toronto, Ontario is seeking an Assistant Team Leader to help manage daily store operations, supervise staff, and deliver excellent customer service. This hands-on role supports opening/closing duties, cash management, stock control, and on-duty coverage.

The position offers both full-time and part-time schedules, weekly pay, and opportunities for career growth within Canada's retail leader. Ideal candidates bring retail experience and strong leadership in fast-paced environments.

Qualifications

• Retail experience in customer-facing role.
• Supervisory experience in a team setting.
• Flexible availability for day, evening, and weekend shifts.
• Strong communication and interpersonal abilities.
• Leadership and teamwork demonstrated in fast-paced environments.

Responsibilities

• Assist the management team in overseeing store operations and coordinating staff activities.
• Process daily shipments by boxing and unboxing products efficiently.
• Stock shelves with daily products to Dollarama presentation standards.
• Deliver customer service and resolve issues professionally and promptly.
• Uphold safety and cleanliness standards throughout the store.
• Perform manager-on-duty tasks, including monitoring break schedules and attendance records.
• Handle cash management and opening/closing duties as required.
• Participate in employee training to support store staff development.

Skills

Retail experience

Supervisory experience

Flexible availability

Organizational skills

Communication & interpersonal

Leadership & teamwork

Multitasking

Customer service

Job description

Dollarama is looking for an Assistant Team Leader to join its team in Toronto, Ontario. This is a hands-on supervisory role within one of Canada's most recognizable retail chains, offering both full-time and part-time schedules to suit your availability.

In this position, you'll work closely with the store management team to keep daily operations running smoothly - from stocking shelves and handling shipments to supervising staff and delivering solid customer service. It's a role that rewards people who thrive under pressure and enjoy leading a team.

About the Role: Assistant Team Leader

As an Assistant Team Leader at Dollarama's Toronto location, you'll be an essential part of the store's day-to-day management. Your responsibilities will span everything from cash management and opening/closing duties to ensuring the sales floor is stocked and presented to standard. You'll also serve as a manager on duty when needed, making real-time decisions that affect both the team and the customer experience.

This role also involves contributing to staff training and upholding Dollarama's standards for safety and cleanliness. You'll be expected to step in wherever the team needs support - whether that's resolving a customer issue, covering a break schedule, or managing attendance records. Strong communication and a collaborative approach are key to succeeding here.

Benefits and Salary

Dollarama offers a competitive starting wage for this position, ranging from $18.10 to $18.60 per hour, with pay issued on a weekly basis. Employees also receive paid vacation and Birthday Leave, access to a Retirement Plan, and genuine opportunities for career growth within the company.

Job Details

Job Type: Full-Time or Part-Time (Permanent)

Company: Dollarama

Location: Toronto, Ontario, M5A 2R5

Schedule: Day, evening, and weekend shifts (flexible availability required)

Pay: $18.10 to $18.60 per hour

Responsibilities

The Assistant Team Leader plays a central role in keeping the store operating efficiently on a daily basis. From managing shipments to supporting staff and serving customers, this position touches nearly every part of the store's operations. Here's what a typical day might involve:

• Assist the management team in overseeing store operations and coordinating staff activities
• Process daily shipments by boxing and unboxing products efficiently
• Stock shelves with daily products in compliance with Dollarama's presentation standards
• Deliver customer service and resolve customer issues in a professional, timely manner
• Uphold safety and cleanliness standards throughout the store at all times
• Perform manager-on-duty tasks, including monitoring break schedules and entering attendance records
• Handle cash management and carry out store opening and closing duties as required
• Participate in employee training to support the development of store staff

Requirements / Skills

Dollarama is looking for a candidate who brings a solid foundation in retail experience and a natural ability to lead others. You'll need to be comfortable working in a fast-paced, high-volume environment while keeping your focus on both your team and your customers. The ideal applicant is adaptable, communicative, and customer-focused.

• Retail experience - approximately one (1) year of relevant experience in the retail industry
• Supervisory experience - approximately one (1) year in a supervisory or leadership role
• Flexible availability - must be available for day, evening, and weekend shifts
• Organizational skills - ability to efficiently manage time and priorities in a dynamic environment
• Communication and interpersonal abilities - excellent skills for working with both customers and colleagues
• Leadership and teamwork - demonstrated ability to lead a team while contributing as a collaborative member
• Multitasking ability - capable of managing multiple tasks in a fast-paced, high-volume setting
• Customer service orientation - a genuine commitment to delivering a positive shopping experience

Approximately one (1) year of relevant experience in the retail industry. Approximately one (1) year in a supervisory role. Flexible availability required (day, evening, weekend shifts).