Assistant Store Manager- Sales & Service

J.D. Irving, Limited; Nova Scotia; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager in Nova Scotia. This key leadership role is focused on enhancing customer experience and driving sales performance across several departments. The ideal candidate will have retail management experience and a strong commitment to safety and customer service. Responsibilities include monitoring sales performance, managing inventory levels, and promoting a culture of safety. This position offers competitive salary and performance-based bonuses.

Benefits

Performance-based bonus program

Competitive salary

Annual bonus incentives

Qualifications

• Minimum of 3 years’ experience in retail leadership or management.
• Commitment to working in a safety-conscious environment.
• Proven ability to lead in a fast-paced retail environment.

Responsibilities

• Monitor and evaluate sales performance across customer-focused departments.
• Partner with the Store Manager to maintain effective inventory levels.
• Lead change initiatives with clear communication and training.

Skills

Leadership experience

Communication skills

Organizational capabilities

Inventory management

Customer service commitment

Critical thinking

Tools

Microsoft Office Suite (Excel, Word, Outlook)

Kronos

D365

Job description

The Assistant Store Manager – Sales & Service is a key leadership role at KENT, focused on delivering an exceptional customer experience and driving store performance. This position oversees several departments, including Lumber & Building Materials, Flooring, Kitchen & Bath, Appliances, the Project Centre, and the Cut Shop. The role is responsible for achieving financial goals, supporting team development, and fostering an inclusive and engaging workplace culture. Team members in this role are eligible for a performance-based bonus program that recognizes leadership, operational excellence, and collaborative success. This role offers a competitive salary with eligibility for annual bonus incentives.

Qualifications

• Minimum of 3 years’ experience in retail leadership or management.
• Experience with inventory management and building materials is considered an asset.
• Demonstrated commitment to working in a safety-conscious environment.
• Familiarity with employment standards and HR practices.
• Strong decision-making skills with the ability to assess broader business impacts.
• Proven ability to lead in a fast-paced retail environment using critical thinking and business
  insight.
• Forward-thinking approach focused on continuous improvement and risk mitigation.
• Excellent communication skills with the ability to adapt messaging for diverse audiences.
• High attention to detail and strong organizational capabilities.
• Commitment to providing outstanding customer service.
• Demonstrated proficiency in leveraging software tools to improve productivity and streamline
  daily operations, including Microsoft Office Suite (Excel, Word, Outlook), Kronos for timekeeping
  and attendance management, and D365 for managing interactions, sales workflows, and
  inventory tracking.

Responsibilities

• Monitor and evaluate sales performance across customer-focused departments, applying financial insights and strategic thinking to drive results.
• Partner with the Store Manager and Office Manager to maintain effective inventory levels.
• Ensure departmental operations align with safety standards and regulatory requirements.
• Identify and implement process improvements to enhance store efficiency and service delivery.
• Lead change initiatives with clear communication and training to support smooth transitions and team alignment.
• Promote a culture of safety by actively participating in Health & Safety initiatives and collaborating with the safety team to ensure compliance.
• Build strong, respectful relationships across the team, encouraging collaboration and mutual support.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, including Excel, Word and Outlook. Operate Kronos for timekeeping and attendance management and D365 for managing customer interactions, sales processes, and inventory tracking.