Assistant Store Manager - Ops Leader & Team Coach

Dollarama; Kelowna; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation package

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama in Kelowna, BC is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive sales, and ensure customer satisfaction. You will act as Manager on Duty in the store manager’s absence and help lead the team to deliver excellent customer service.

The role requires at least two years of retail experience with supervisory responsibility, strong leadership and communication skills, and open availability including days, evenings, and weekends.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.

Responsibilities

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Communication

Decision-making

Multitasking

Retail experience

Supervisory experience

Open availability

Job description

Dollarama in Kelowna, BC is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive sales, and ensure customer satisfaction. You will act as Manager on Duty in the store manager’s absence and help lead the team to deliver excellent customer service.

The role requires at least two years of retail experience with supervisory responsibility, strong leadership and communication skills, and open availability including days, evenings, and weekends.