Assistant Store Manager - Lead Retail Ops & Service

Dollarama; Vancouver; On-site; CAD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training

Job summary

Dollarama in Vancouver, BC is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive customer satisfaction, and achieve sales goals. This role acts as Manager on Duty in the Store Manager’s absence.

You will supervise staff, assist with merchandising, stock daily shipments, train and coach employees, manage cash and opening/closing duties, ensure safety and cleanliness, and participate in performance evaluations and hiring decisions.

Qualifications

• Minimum two years in retail
• At least two years in a supervisory or management role
• Open availability (day, evening, weekend)
• Strong leadership, communication, and decision-making skills
• Ability to multitask and prioritize in a fast-paced environment

Responsibilities

• Assist Store Manager with operations and staff management
• Help with merchandising, stocking, and unpacking daily shipments
• Provide exceptional customer service and resolve escalated issues
• Train, coach, and develop employees
• Perform cash management and store opening/closing duties
• Assign tasks to the team and ensure store safety and cleanliness
• Conduct performance evaluations and provide feedback
• Ensure adherence to company policies and safety standards
• Maintain visual merchandising standards
• Participate in hiring and performance management

Skills

Staff supervision

Retail leadership

Customer service

Job description

Dollarama in Vancouver, BC is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive customer satisfaction, and achieve sales goals. This role acts as Manager on Duty in the Store Manager’s absence.

You will supervise staff, assist with merchandising, stock daily shipments, train and coach employees, manage cash and opening/closing duties, ensure safety and cleanliness, and participate in performance evaluations and hiring decisions.