Assistant Store Manager: Lead Team & Customer Experience

Dollarama; Baie-Saint-Paul; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor-made training and integration

Career development opportunities

Job summary

Dollarama in Baie-Saint-Paul, Canada is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, ensuring customer satisfaction and achieving sales goals. You will act as Manager on Duty in the Store Manager’s absence.

This role emphasizes leadership, coaching, and day-to-day store management, including merchandising, cash handling, and safety compliance. Open availability across day, evening, and weekend shifts is required.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

Job description

Dollarama in Baie-Saint-Paul, Canada is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, ensuring customer satisfaction and achieving sales goals. You will act as Manager on Duty in the Store Manager’s absence.

This role emphasizes leadership, coaching, and day-to-day store management, including merchandising, cash handling, and safety compliance. Open availability across day, evening, and weekend shifts is required.