ASSISTANT MANAGER HOURLY

Ricki; Dartmouth; On-site; CAD 25,000 - 36,000; Full time

Job summary

Ricki’s is seeking an Assistant Manager, Hourly to join our Dartmouth, NS team. You will report to the Store Manager and help lead daily operations, coach staff, and ensure an outstanding customer experience. You’ll help with recruiting, training, scheduling, and maintaining brand standards.

The role emphasizes sales leadership, people development, and adherence to company procedures in a fast-paced fashion retail environment. This position offers hourly compensation and a dynamic team culture.

Qualifications

• 2–3 years of retail experience with at least 1 year in a leadership role.
• Proven ability to drive sales and meet targets through coaching and leadership.
• Strong interpersonal and communication skills to lead, influence, and motivate a team.
• Excellent customer service and selling skills to create exceptional shopping experiences.
• Experience with store operations, including scheduling, merchandising, visual standards, and opening/closing procedures.
• Solid understanding of retail KPIs, sales reporting, and performance management.
• Detail-oriented with strong organizational and time-management skills.
• Comfortable working in a fast-paced environment with changing priorities.
• Must be able to stand for extended periods, climb a ladder, and move boxes up to 30 pounds.
• Flexible availability including days, evenings, weekends, and holidays.

Responsibilities

• Support Store Management in delivering company objectives, sales goals, and key initiatives.
• Drive KPIs and maintain high productivity standards.
• Provide exceptional customer experiences by modeling customer-first behaviours and following the customer service program.
• Promote brand loyalty by introducing and enrolling customers in the loyalty program.
• Actively coach and motivate sales associates to drive results and deliver outstanding service.
• Participate in recruitment efforts and provide onboarding, training, and performance coaching to store associates.
• Oversee store visual standards and execute visual directives, ensuring a clean, well-merchandised environment.
• Assist in planning and preparing store staff schedules, as required.
• Ensure store safety and cleanliness, following loss prevention and operational procedures.
• Process customer transactions quickly and accurately at the POS.
• Foster a positive and inclusive work environment that reflects company values and encourages team success.
• Perform other duties as assigned to support overall store success.

Skills

Retail leadership

Coaching

Customer service

Communication

Sales skills

Scheduling

Merchandising

Open/close procedures

Team motivation

Job description

At Ricki’s , we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proudlegacy in Canadian retail, we bring together decades of expertise, a passionateteam, and a commitment to delivering exceptional style, quality, and service.

Apart of our growing organization, you’ll join a collaborative and dynamic teamthat values innovation, customer connection, and the power of great fashion.Whether it’s timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.

Reporting to the Store Manager, the Assistant Manager, Hourly , is a key member ofthe management team. You will play an essential role in leading allaspects of the store’s business, supporting daily operations, and ensuring anexceptional customer experience. You’llsupport recruitment, training, coaching, and may assist with scheduling to helpbuild and lead a high-performing team that reflects our brand values.

Key Responsibilities:

• Support the Store Management Team indelivering company objectives, sales goals, and key initiatives.
• Drive key performance indicators(KPIs) and maintain high productivity standards.
• Provide exceptional customerexperiences by modeling customer-first behaviours and following the customerservice program.
• Promote brand loyalty by introducingand enrolling customers in the loyalty program.
• Actively coach and motivate salesassociates to drive results and deliver outstanding service.
• Participate in recruitment efforts andprovide onboarding, training, and performance coaching to store associates.
• Oversee store visual standards andexecute visual directives, ensuring a clean, well-merchandised, and organizedenvironment.
• Assist in planning and preparing storestaff schedules, as required.
• Ensure store safety and cleanlinessfor both our team and customers, following all loss prevention and operationalprocedures.
• Process customer transactions quicklyand accurately at the point of sale.
• Foster a positive and inclusive workenvironment that reflects company values and encourages team success.
• Performother duties as assigned to support overall store success.

Experience &Qualifications:

• Minimum2–3 years of retail experience, with at least 1 year in a leadership orsupervisory role.
• Provenability to drive sales and meet performance targets through effective coachingand leadership.
• Stronginterpersonal and communication skills, with the ability to lead, influence,and motivate a team.
• Excellentcustomer service and selling skills, with a passion for creating exceptionalshopping experiences.
• Experiencewith store operations, including scheduling, merchandising, visual standards,and opening/closing procedures.
• Solidunderstanding of retail KPIs, sales reporting, and performance management.
• Highattention to detail with strong organizational and time management skills.
• Comfortableworking in a fast-paced environment with changing priorities.
• Mustbe able to stand for extended periods of time, climb a ladder and to move andhandle boxes of merchandise (weighing up to 30 pounds) and fixtures throughoutthe store
• Flexibleavailability including days, evenings, weekends, and holidays