SHIFT LEADER

Cleo; Saskatoon; On-site; CAD 40,000 - 48,000; Full time

Job summary

Cleo is seeking a Shift Leader to join our team and help deliver an exceptional in-store experience. You will oversee daily operations, support store staff, and ensure high standards in customer service, merchandising, and loss prevention.

You will lead by example on the floor, drive sales, train peers, and ensure a safe, welcoming environment for customers and colleagues during your shift.

Qualifications

• 1–2 years of retail or customer service experience, preferably in a leadership/supervisory role.
• Proven track record of achieving sales targets and driving team performance.
• Strong interpersonal and communication skills with the ability to motivate and inspire a team.
• Excellent customer service and selling skills.
• Solid understanding of retail operations, including visual merchandising and loss prevention.
• Comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Support daily store operations and work toward sales goals.
• Provide on-the-floor leadership in the absence of store management.
• Deliver exceptional customer service and promote loyalty program benefits.
• Coach and provide feedback to sales associates to improve productivity.
• Maintain visual merchandising standards and store layouts.
• Handle POS transactions accurately and maintain store safety.

Skills

Leadership

Sales skills

Customer service

Communication

Time management

Multi-tasking

Tools

POS system

Job description

A t NorthernReflections, Ricki’s, and Cleo , we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proudlegacy in Canadian retail, we bring together decades of expertise, a passionateteam, and a commitment to delivering exceptional style, quality, and service.

Aspart of our growing organization, you’ll join a collaborative and dynamic teamthat values innovation, customer connection, and the power of great fashion.Whether it’s timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.

Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store leadership team, the Shift Leader is responsible for overseeing the store during assigned shifts, including opening and closing procedures.

Key Responsibilities:

• Supportdaily store operations, including achieving sales goals and delivering anexceptional customer experience.
• Providestrong on-the-floor leadership in the absence of the Store Manager or AssistantManager.
• Deliver outstanding customer service by following our customer service program
• Drivecustomer loyalty by promoting and enrolling customers in our loyalty program.
• Coach,support, and provide feedback to sales associates to help them meetproductivity goals and improve performance.
• Maintainvisual merchandising standards, including product preparation, displays, andin-store layouts.
• Performpoint of sale transactions quickly and accurately.
• Ensurea safe and secure environment for both customers and the store team, followingall loss prevention procedures.
• Communicateclearly and professionally with customers and coworkers.
• Followall company policies, procedures, and initiatives.
• Performother duties as assigned to support overall store success.

Experience & Qualifications:

• Minimum1–2 years of retail or customer service experience, preferably in a leadershipor supervisory role
• Proventrack record of achieving sales targets and driving team performance
• Stronginterpersonal and communication skills with the ability to motivate and inspirea team
• Excellentcustomer service and selling skills
• Solidunderstanding of retail operations, including visual merchandising and lossprevention
• Strongorganizational and time management skills; able to manage multiple priorities
• Comfortableworking in a fast-paced, dynamic environment
• Mustbe able to stand for extended periods of time, climb a ladder and to move andhandle boxes of merchandise (weighing up to 30 pounds) and fixtures throughoutthe store
• Flexibleavailability including days, evenings, weekends, and holidays