ASSISTANT MANAGER HOURLY

Socket.dev; Winnipeg; On-site; CAD 21,000 - 26,000; Part time

Job summary

Northern Reflections, Ricki’s & Cleo seeks an Assistant Manager, Hourly to lead store operations and a high-performing team. You will coach staff, manage scheduling, and support daily procedures to ensure a superior shopping experience for customers.

You will drive sales, maintain brand standards, and participate in recruitment, onboarding, and training to build a cohesive team. This role requires flexibility for days, evenings, weekends, and holidays.

Qualifications

• Minimum 2–3 years of retail experience, with at least 1 year in a leadership or supervisory role.
• Proven ability to drive sales and meet performance targets through effective coaching.
• Strong interpersonal and communication skills for leading a team and enhancing customer experience.

Responsibilities

• Support the Store Management Team in achieving company objectives and sales goals.
• Drive KPIs and maintain high productivity standards.
• Provide exceptional customer experiences by modeling customer-first behaviours.
• Promote brand loyalty by enrolling customers in the loyalty program.
• Coach and motivate sales associates to deliver outstanding service.
• Participate in recruitment, onboarding, training, and performance coaching.
• Oversee store visuals and ensure a clean, well-merchandised environment.
• Assist in staff scheduling and planning.
• Ensure store safety and loss prevention procedures are followed.
• Process transactions accurately at the point of sale.
• Foster a positive, inclusive work environment reflecting brand values.

Skills

Leadership

Coaching

Customer service

Communication

Team motivation

Job description

JoinOur Family of Brands – Northern Reflections, Ricki’s & Cleo

AtNorthernReflections, Ricki’s, and Cleo, we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proudlegacy in Canadian retail, we bring together decades of expertise, a passionateteam, and a commitment to delivering exceptional style, quality, and service.

Aspart of our growing organization, you’ll join a collaborative and dynamic teamthat values innovation, customer connection, and the power of great fashion.Whether it’s timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.

Reporting to the Store Manager, theAssistant Manager, Hourly, is a key member ofthe management team. You will play an essential role in leading allaspects of the store’s business, supporting daily operations, and ensuring anexceptional customer experience. You’llsupport recruitment, training, coaching, and may assist with scheduling to helpbuild and lead a high-performing team that reflects our brand values.

Key Responsibilities:

• Support the Store Management Team indelivering company objectives, sales goals, and key initiatives.
• Drive key performance indicators(KPIs) and maintain high productivity standards.
• Provide exceptional customerexperiences by modeling customer-first behaviours and following the customerservice program.
• Promote brand loyalty by introducingand enrolling customers in the loyalty program.
• Actively coach and motivate salesassociates to drive results and deliver outstanding service.
• Participate in recruitment efforts andprovide onboarding, training, and performance coaching to store associates.
• Oversee store visual standards andexecute visual directives, ensuring a clean, well-merchandised, and organizedenvironment.
• Assist in planning and preparing storestaff schedules, as required.
• Ensure store safety and cleanlinessfor both our team and customers, following all loss prevention and operationalprocedures.
• Process customer transactions quicklyand accurately at the point of sale.
• Foster a positive and inclusive workenvironment that reflects company values and encourages team success.
• Performother duties as assigned to support overall store success.

Experience &Qualifications:

• Minimum2–3 years of retail experience, with at least 1 year in a leadership orsupervisory role.
• Provenability to drive sales and meet performance targets through effective coachingand leadership.
• Stronginterpersonal and communication skills, with the ability to lead, influence,and motivate a team.
• Excellentcustomer service and selling skills, with a passion for creating exceptionalshopping experiences.
• Experiencewith store operations, including scheduling, merchandising, visual standards,and opening/closing procedures.
• Solidunderstanding of retail KPIs, sales reporting, and performance management.
• Highattention to detail with strong organizational and time management skills.
• Comfortableworking in a fast-paced environment with changing priorities.
• Mustbe able to stand for extended periods of time, climb a ladder and to move andhandle boxes of merchandise (weighing up to 30 pounds) and fixtures throughoutthe store
• Flexibleavailability including days, evenings, weekends, and holidays