SHIFT LEADER

Cleo; Kelowna; On-site; CAD 42,000 - 54,000; Full time

Job summary

Cleo in Kelowna is seeking a Shift Leader to support daily store operations and deliver an exceptional in-store experience for customers. You will lead the sales floor, help teammates meet goals, and ensure top-notch service across our fashion brands.

Reporting to the Store Manager, you will drive loyalty, maintain visual standards, and ensure a safe, welcoming environment. A strong retail mindset and flexible availability are required.

Qualifications

• 1–2 years of retail or customer service experience, with leadership exposure.
• Proven track record of achieving sales targets and driving team performance.
• Strong interpersonal and communication skills to motivate a team.
• Excellent customer service and selling skills.
• Understanding of retail operations including visual merchandising and loss prevention.
• Organizational and time-management skills; able to manage multiple priorities.
• Able to stand long periods, climb a ladder, and move boxes up to 30 pounds.
• Flexible availability including days, evenings, weekends, and holidays.

Responsibilities

• Support daily store operations, including achieving sales goals and delivering an exceptional customer experience.
• Provide on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
• Deliver outstanding customer service by following our customer service program.
• Drive customer loyalty by promoting and enrolling customers in our loyalty program.
• Coach, support, and provide feedback to sales associates to help them meet productivity goals and improve performance.
• Maintain visual merchandising standards, including product preparation, displays, and in-store layouts.
• Perform point of sale transactions quickly and accurately.
• Ensure a safe and secure environment for both customers and the store team, following all loss prevention procedures.
• Communicate clearly and professionally with customers and coworkers.
• Follow all company policies, procedures, and initiatives.
• Perform other duties as assigned to support overall store success.

Skills

Leadership

Customer service

Sales targets

Communication

Job description

A t NorthernReflections, Ricki’s, and Cleo , we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proudlegacy in Canadian retail, we bring together decades of expertise, a passionateteam, and a commitment to delivering exceptional style, quality, and service.

Aspart of our growing organization, you’ll join a collaborative and dynamic teamthat values innovation, customer connection, and the power of great fashion.Whether it’s timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.

Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store leadership team, the Shift Leader is responsible for overseeing the store during assigned shifts, including opening and closing procedures.

Key Responsibilities:

• Supportdaily store operations, including achieving sales goals and delivering anexceptional customer experience.
• Providestrong on-the-floor leadership in the absence of the Store Manager or AssistantManager.
• Deliver outstanding customer service by following our customer service program
• Drivecustomer loyalty by promoting and enrolling customers in our loyalty program.
• Coach,support, and provide feedback to sales associates to help them meetproductivity goals and improve performance.
• Maintainvisual merchandising standards, including product preparation, displays, andin-store layouts.
• Performpoint of sale transactions quickly and accurately.
• Ensurea safe and secure environment for both customers and the store team, followingall loss prevention procedures.
• Communicateclearly and professionally with customers and coworkers.
• Followall company policies, procedures, and initiatives.
• Performother duties as assigned to support overall store success.

Experience & Qualifications:

• Minimum1–2 years of retail or customer service experience, preferably in a leadershipor supervisory role
• Proventrack record of achieving sales targets and driving team performance
• Stronginterpersonal and communication skills with the ability to motivate and inspirea team
• Excellentcustomer service and selling skills
• Solidunderstanding of retail operations, including visual merchandising and lossprevention
• Strongorganizational and time management skills; able to manage multiple priorities
• Comfortableworking in a fast-paced, dynamic environment
• Mustbe able to stand for extended periods of time, climb a ladder and to move andhandle boxes of merchandise (weighing up to 30 pounds) and fixtures throughoutthe store
• Flexibleavailability including days, evenings, weekends, and holidays