Sales Associate

Sherwood Park Mall; Canada; Hybrid; CAD 19,000 - 25,000; Full time

Job summary

Northern Reflections, Ricki’s & Cleo in Canada is hiring a Sales Associate to deliver an exceptional shopping experience and build meaningful customer relationships. Reporting to the Store Manager, you will use brand knowledge to meet daily sales goals, maintain visual displays, and contribute to a positive, inclusive store environment.

This role suits dynamic, customer-focused individuals passionate about fashion.

Qualifications

• Retail or customer service experience is an asset.
• Passion for fashion and creating great customer experiences.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Provide outstanding customer service by following our customer service program.
• Meet or exceed daily personal sales goals and KPIs.
• Promote the brand through product knowledge and by representing company values.
• Build customer loyalty by enrolling customers in our loyalty program.
• Perform point of sale transactions quickly and accurately.
• Maintain visual merchandising standards and store displays.
• Ensure the store environment is clean, safe, and appealing.
• Collaborate with coworkers and support teamwork.
• Follow directives and loss prevention procedures.
• Communicate openly, respectfully, and courteously with team and customers.
• Contribute to a positive, inclusive work environment.
• Perform other duties as assigned to support store success.

Skills

Customer service

Communication

Teamwork

Fashion retail

Job description

Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo

At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.

Reporting to the Store Manager, as a Sales Associate, you will be responsible for delivering an exceptional customer shopping experience and building meaningful customer relationships.

• Provide outstanding customer service by following our customer service program
• Meet or exceed daily personal sales goals and key performance indicators (KPIs).
• Promote the brand through strong product knowledge and by representing company values.
• Build customer loyalty by introducing and encouraging enrollment in our loyalty program.
• Perform point of sale transactions quickly and accurately.
• Maintain visual merchandising standards, including store layouts, housekeeping, and visual displays.
• Ensure the store environment is clean, safe, and appealing.
• Support coworkers through collaboration, knowledge sharing, and teamwork.
• Follow all company directives, initiatives, and loss prevention procedures.
• Communicate openly, respectfully, and courteously with store team and customers.
• Contribute to a positive, inclusive, and values-driven work environment.
• Perform other duties as assigned to support overall store success.

Experience & Qualifications:

• Previous retail or customer service experience is an asset, but not required
• Passion for fashion, retail, and creating great customer experiences
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong organizational and time management skills
• Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
• Flexible availability including days, evenings, weekends, and holidays