Applications Specialist

IPG Photonics; Eastern Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company in Kingston, Ontario, is seeking a customer-facing technical sales support specialist. The ideal candidate should have a background in physics or engineering and will be responsible for educating clients on product usage, conducting installations, and providing troubleshooting support. Excellent communication skills are required, and proficiency in additional languages is a plus. This role offers opportunities for training and customer interaction in a dynamic environment.

Qualifications

• Must have strong communication skills in English.
• Experience in field support, optics, or robotics is preferred.
• Comfortable in customer-facing roles with technical content.

Responsibilities

• Educate customers on product capabilities and usage.
• Collect application requirements for compatibility.
• Demonstrate products on test and customer samples.
• Install equipment at customer sites.
• Troubleshoot system configuration and communication.
• Create technical documentation.
• Provide training and conduct sales presentations.

Skills

Outgoing personality

Excellent communication skills

Presentation skills

Basic digital and analog signaling

Education

Background in physics or engineering

Tools

Optical equipment

Industrial automation equipment

Job description

Overview

The IPG Photonics (NASDAQ:IPGP) Canada group invents, develops, and produces market-disrupting sensor technology that enables unprecedented capabilities to visualize, understand, and control laser manufacturing processes. The group’s products are integrated with IPG’s world-leading photonic material processing solutions and are used to provide quality assurance for high-power industrial laser processing applications in advanced manufacturing environments around the world. Our technology empowers many household brands to offer increasingly safe, efficient, and performant solutions to consumers and industry alike.

We’re seeking a new member of our applications and technical sales support team. This customer-facing role will involve technical sales, applications development, on-site support, and customer training for IPG’s sensor products. Duties will include installation, troubleshooting, and repair of optical equipment at customer sites. Candidates should be outgoing, comfortable giving presentations on technical material, and able to work without supervision. Strong preference will be given to candidates with a background in physics or engineering, with experimental experience and/or previous field support experience with sophisticated industrial automation equipment. Given our global footprint, a working proficiency in Japanese, Mandarin Chinese, Korean, German or Spanish is also an asset.

Responsibilities

• Educating customers about what our products can do and how to use them.
• Collecting requirements for the customer’s applications and ensuring mechanical, electrical, and optical compatibility.
• Demonstrating our products on test samples and customer samples.
• Performing installations at customer sites.
• Troubleshooting system configuration, setup, and communication.
• Creating white papers and technical marketing documents.
• Providing training and giving sales presentations.

Qualifications

• Strong preference will be given to candidates with a background in physics or engineering.
• Excellent oral and written communication skills in English.
• Candidates should be outgoing and comfortable giving presentations on technical material.
• Must be comfortable with basic digital and analog signaling.
• Strong preference to candidates with previous experience in: field support, optics, robotics, and other industrial automation equipment.

Other Requirements

Candidates must be authorized to work in Canada, have a valid passport and be eligible and willing to travel to the United States, Europe, and Asia.