AM Supervisor - Precision (Ottawa)

Colonial Group; Ottawa; On-site; CAD 55,000 - 60,000; Full time

Job summary

Colonial Group is hiring an Operations Supervisor to lead daily sortation and dispatch activities at our Ottawa facility. You will manage staff, ensure on-time deliveries, resolve service issues, and support continuous improvement across logistics functions.

Role requires 2–5 years in logistics or courier ops with supervisory experience; on-site work in Ottawa. Competitive salary and permanent, non-union status offered.

Qualifications

• Experience in logistics, transportation, or courier operations.

Responsibilities

• Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery.

Skills

Leadership

Communication

Problem-solving

Excel

PowerPoint

Word

Outlook

Windows OS

Logistics systems

Transportation access

Tools

Logistics software

Job description

Role Summary:

The Operations Supervisor is responsible to lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.

Hours of Work:

Monday to Friday, 8:00am-4:30pm

Work Arrangement:

On-site

Position Type:

Non-Union

Employment Status:

Permanent

Compensation:

Salary Range $55,000 to $60,000

Work Location & Environment:

1000 Logistics Private, Ottawa, ON, K1G 3N2; Warehouse/ Dock environment

Key Accountabilities:

In this role, you will:

• Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
• Lead and manage sortation associates and delivery drivers to maintain high performance standards.
• Conduct daily safety inspections and enforce compliance with safety protocols.
• Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
• Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.
• Track delivery progress, proactively address service issues, and resolve customer complaints.
• Manage return shipments, cancellations, and resolve delivery discrepancies effectively.
• Ensure strict adherence to company policies and regulatory compliance standards.
• Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management.
• Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows.
• Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes.

Qualifications

We’re looking for someone who brings:

Education & Experience:

• 2-5 years of experience in logistics, transportation, or courier operations.
• Previous supervisory or dispatch experience preferred.

• Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively.

Skills & Attributes:

• Strong leadership, communication, and problem-solving skills.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Skilled in word processing and email management.
• Comfortable navigating MS Windows operating system.
• Ability to work in a fast-paced environment.
• Proficiency with logistics systems and reporting.
• Access to reliable transportation (public transportation minimal).