Dispatch Coordinator (OPSEU GTA East)

LifeLabs LP; Canada; Remote; CAD 42,000 - 62,000; Full time

Job summary

The Dispatch Coordinator at LifeLabs LP in Toronto is a hands-on, detail-oriented role. You will answer client and courier calls, dispatch courier pickups, and sort outgoing reports for our courier network.

Working in a fast-paced, collaborative environment, you will handle administrative tasks, support safety initiatives, and keep routes informed with timely hand-offs and updates to ensure smooth operations.

Qualifications

• High school diploma or equivalent experience.
• 1 to 2 years logistics/dispatch experience.
• Basic to intermediate computer skills; MS Office.
• Ability to lift 25 lbs repeatedly.
• Experience in fast-paced, client-focused environment preferred.

Responsibilities

• Answer incoming client calls for pickups and dispatch route information.
• Manage client questions regarding schedules and supplies.
• Receive, sort, and route internal mail and reports.
• Perform admin duties including cash deposits and spreadsheets.
• Record missed pickups and investigate missing totes.
• Provide troubleshooting for couriers on routes, scanners, vehicle maintenance.
• Support Health & Safety initiatives with EHS team and related duties.
• Provide daily hand-off updates on absences, late calls, and changes.

Skills

Customer service

Attention to detail

Communication

Time management

Education

High school diploma

Tools

Microsoft Word

Excel

Microsoft Office

Job description

The Dispatch Coordinator is responsible for answering client and courier phone calls, dispatching courier pick-ups and sorting outgoing reports for our courier services. This is a great role for a hands-on, detail-oriented individual who thrives in a fast-paced, collaborative environment.

Status: Full time

Schedule: 7:00 am - 3:00 pm

Additional requirements: flexibility based on operational needs

Number of positions: 1

Start Date: ASAP
Union: This is part of the OPSEU GTA East collective agreement

This vacancy is for an existing position.

Your responsibilities will include:

• Answering incoming client calls for pickups and dispatching information to the assigned courier route
• Managing client questions and concerns regarding schedules, supplies etc.
• Receive and sort internal mail; receive and sort reports and distribute them into the correct route mail slot
• Perform various administrative duties including but not limited to: receiving and recording incoming cash deposits, maintaining Logistics Dispatch spreadsheets, preparing specialty supplies and labels, etc.
• Record and report any missed pickups and act as the initial investigator; track and investigate missing totes
• Provide troubleshooting assistance for Couriers for route issues, scanners, vehicle maintenance etc.
• Support and participate in Health & Safety initiatives, including our EHS team, Fire Marshall duties and general H&S mandates
• Provide daily hand-off updates including, but not limited to: received absence or late calls, missed pickups, scanner sign-in, requested vehicle maintenance, schedule changes etc.

What you bring to the role:

• High school diploma or equivalent experience
• 1 to 2 years logistics and/or dispatch experience or relevant work experience.
• Basic to intermediate computer skills required with Microsoft Office (including MS Word, Excel) – Ability to learn new systems
• Ability to lift a minimum of 25lbs consistently to shoulder height. repetitive movements and bending, sitting, turning and kneeling and walking as required
• At least 1 year of experience working in a fast-paced, client-focused environment preferred