Operations Supervisor

Metro Supply Chain; Mississauga; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Wellness program

Retirement plan with company match

Team wear allowance

Social events

Community volunteering

Job summary

Metro Supply Chain in Mississauga is seeking an Operations Supervisor to oversee final mile scheduling, dispatching, and coordination with delivery teams to ensure on-time performance and excellent customer service.

The role focuses on optimizing routes, supporting dispatch operations at a central distribution centre, and coaching partners to meet service commitments while maintaining health and safety standards.

Qualifications

• Secondary school diploma or college program is an asset.
• Related logistics experience would be an asset.

Responsibilities

• Plan, perform and coordinate final mile routing and optimization activities to ensure most optimal delivery patterns to deploy within the established delivery window.
• Coordinating and dispatching freight at a pre-determined distribution centre.
• Ensuring all home delivery routes are covered by facilitating change requests and ensuring coverage for late or absent delivery personnel.
• Assisting drivers with routing or delivery challenges and communicating changes to service requirements.
• Supporting operations management to implement programs and policies to bring efficiencies, reduce costs and improve the customer service experience.
• Train and coach delivery partner and carriers to ensure we deliver to our commitment to our customers.
• Generating and maintaining reports and other documents to monitor and track service delivery performance and on-time-delivery performance.
• Perform quality assessments for route completeness and compliance to ensure accuracy of documentation.
• Monitor daily home delivery delivery ‘board’ and follow up on performance results and responsibilities.
• Handle returned products in an efficient and timely manner.
• Trace orders as required and notify appropriate stakeholders.
• Maintain good working relationship with service providers and internal stakeholders by responding to all inquiries and complaints.
• Act as a liaison between the service providers, customer service, warehouse in administration of accounts and between the office and customer regarding changes, resolving service and operational issues. Escalating to Operations management requiring intervention or guidance
• Responsible for Health and Safety compliance.

Job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Shift:

Monday to Friday, 3:00pm to 11:30pm

Job Summary:

The Operations Supervisor carries out final mile scheduling, dispatching, and coordinating activities of independent delivery teams ensuring the day is set up for success. Other responsibilities include promoting an exceptional customer service experience while achieving on-time delivery performance.

Responsibilities

• Plan, perform and coordinate final mile routing and optimization activities to ensure most optimal delivery patterns to deploy within the established delivery window.
• Coordinating and dispatching freight at a pre-determined distribution centre.
• Ensuring all home delivery routes are covered by facilitating change requests and ensuring coverage for late or absent delivery personnel.
• Assisting drivers with routing or delivery challenges and communicating changes to service requirements.
• Supporting operations management to implement programs and policies to bring efficiencies, reduce costs and improve the customer service experience.
• Train and coach delivery partner and carriers to ensure we deliver to our commitment to our customers.
• Generating and maintaining reports and other documents to monitor and track service delivery performance and on-time-delivery performance.
• Perform quality assessments for route completeness and compliance to ensure accuracy of documentation.
• Monitor daily home delivery delivery ‘board’ and follow up on performance results and responsibilities.
• Handle returned products in an efficient and timely manner.
• Trace orders as required and notify appropriate stakeholders.
• Maintain good working relationship with service providers and internal stakeholders by responding to all inquiries and complaints.
• Act as a liaison between the service providers, customer service, warehouse in administration of accounts and between the office and customer regarding changes, resolving service and operational issues. Escalating to Operations management requiring intervention or guidance
• Responsible for Health and Safety compliance.

Education

• Completion of a secondary school diploma or a college program is considered an asset. An equivalent combination of education and experience in business administration will also be considered.

Experience

• Related logistics experience would be an asset.

Competencies

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.