Sr Operations Supervisor

DHL Express; Mount Hope; On-site; CAD 70,000 - 90,000; Full time

Job summary

DHL Express in Mount Hope, Ontario seeks a Sr Operations Supervisor to lead daily pick-up, handling and delivery operations, driving productivity and cost efficiency. You will implement procedures, monitor performance and provide reports to management, while guiding the Supervisor team.

The role emphasizes hands-on leadership, safety, and collaboration with the Sales resource team to deliver customer service solutions in a fast-paced courier environment.

Qualifications

• 3 years' warehouse/on road operations experience in the courier industry.
• College or University designation in an appropriate discipline.
• Knowledge of Dangerous Goods/WHMIS as applicable to operations.

Responsibilities

• Recruits, orients, trains, schedules, manages and discipline for operations staff.
• Establishes productivity, quality and cost measurements to achieve results.
• Ensures timely handling of outgoing freight daily per standards.
• Completes reports for management (schedules, payroll, safety, etc).
• Maintains safety and security programs and compliance.

Skills

Leadership

Communication

Problem solving

PC skills

Time management

Organizational skills

OSH Act knowledge

Education

College or University designation in an appropriate discipline

Job description

DHL Express currently has an opening for a Sr Operations Supervisor in Mount Hope, Ontario. This role will provide hands-on proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor team.

Responsibilities

• Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.
• Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
• Ensures timely and accurate handling of outgoing freight daily, in accordance with established standards and procedures.
• Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/payroll documentation, dangerous goods incidents, health and safety, load quality, arrival/departure, etc).
• Ensures successful implementation & continued application of scanning technology.
• Applies appropriate leadership/management style with open communication to motivate staff.
• Ensures sufficient staff resources, materials and supplies on hand at all times.
• Ensures warehouse is organized and set up for next shift.
• Maintains equipment in safe, efficient operating condition at all times.
• Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
• Investigates employee complaints/grievances, prepares written replies and liaisons with the Manager, Employee Relations & Service Centre Manager.
• Establishes/maintains a proactive security program to safeguard the company's physical assets.
• Implements & follows up on Customer Service solutions as determined by Sales resource team.
• Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results.
• Reroutes/guides operations as necessary to meet operation changes & emergencies.
• Addresses Customer complaints and escalated items in a professional, expedient manner.
• Ensures compliance with Transport of Dangerous Goods and WHMIS.
• Ensures staff overtime/costs is within approved budget.
• Identifies and addresses root causes of service failures.

Requirements

• Excellent interpersonal skills.
• Proven communication skills - written & oral.
• Demonstrated leadership, analysis & problem solving skills.
• Very good PC skills (Office suite of applications, Word, Excel, Outlook, PowerPoint).
• Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
• Demonstrated drive, initiative & flexibility to ensure task completion.
• Demonstrated time management & organization skills.
• College or University designation in an appropriate discipline.
• Manage multiple activities/deadlines.
• Demonstrated ability to be assertive.
• 3 years' warehouse/on road operations experience in courier industry.
• Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.
• Prior working experience with quality/process improvement initiatives.

College or University designation in an appropriate discipline; 3 years of warehouse or on-road operations experience in the courier industry; knowledge of Dangerous Goods/WHMIS; working knowledge of Collective Agreements and Occupational Health and Safety Act.