Aftermarket Support Specialist

finning; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Job summary

Finning Canada is seeking an Aftermarket Support Specialist to drive market share growth for Caterpillar wear parts through field collaboration, sales, and business development. You will lead by influence, growing undercarriage and GET sales within a defined territory.

The role blends customer communication with technical product knowledge to support existing accounts, deliver quotes, and coordinate with internal teams.

Qualifications

• Heavy equipment knowledge is an asset.
• Parts experience is an asset.
• 2+ years experience with heavy equipment or related industries.
• Bachelor's degree in business administration or equivalent is an asset.

Responsibilities

• Perform undercarriage and GET measurements in the field.
• Partner with Product Support Sales Representative to generate condition reporting and quoting opportunities
• Build and maintain strong relationships with customers and internal teams.
• Drive incremental sales of CAT products to all customers in the region.
• Act as a liaison between customers, account teams, and Finning Product Managers.
• Provide product application assistance, feature/benefit explanations, and repair options to customers and sales staff.
• Collaborate with the Parts and Service Department to ensure proper inventory, packaging, and application.
• Work closely with Sales Representatives and provide Sales coverage as required.

Skills

Heavy equipment knowledge

Parts experience

2+ years experience with heavy gear

Sales operations results

Customer communication

Education

Bachelor's degree in business administration or equivalent

Job description

Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Position Overview

Join our dynamic Finning Aftermarket team as an Aftermarket Support Specialist, where you'll play a crucial role in driving market share growth for Caterpillar products. In this role you'll blend customer communication, sales, and business development skills to lead by influence and ensure the commercial success of Caterpillar Wear parts.

This is a specialty Aftermarket sales and support role responsible for introducing and selling new specialized services and Wear parts to existing accounts. Primary responsibility is to grow undercarriage and ground-engaging tool (GET) sales within a given territory.

Job Description

Typical Day

• Perform undercarriage and GET measurements in the field
• Partner with Product Support Sales Representative to generate condition reporting and quoting opportunities
• Build and maintain strong relationships with customers and internal teams.
• Drive incremental sales of CAT products to all customers in the region.
• Act as a liaison between customers, account teams, and Finning Product Managers.
• Provide product application assistance, feature/benefit explanations, and repair options to customers and sales staff.
• Collaborate with the Parts and Service Department to ensure proper inventory, packaging, and application.
• Work closely with Sales Representatives and provide Sales coverage as required.

Qualifications

• Knowledge of Heavy Equipment, Construction, Mining or Power Systems is an asset.
• Technical and/or parts experience (trade ticket) is an asset.
• 2+ years of related experience working with heavy equipment or related industries.
• Proven results in marketing or sales operations, with the ability to capture the attention of internal sales teams, external channel partners, and customers.
• Effective communication skills to instill customer confidence with product offerings.
• Bachelor's degree in business administration or equivalent is an asset.
• Self-driven, tenacious, and optimistic, bringing energy, passion, and positivity to the team.

Why Finning?

• Training opportunities to learn about Caterpillar equipment.
• Join a diverse team that will support your growth and development.
• Marked vehicles and specialized tooling available to help you succeed in the field.
• Permanent, full-time role with a competitive salary.
• Flexible option plan benefits with varying levels of coverage from day one.
• Pension & Employee Share Purchase plan options
• A clean five year driver's abstract is required for this role

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.