Mining Product Support Representative - Yukon

Finning; Whitehorse; On-site; CAD 90,000 - 130,000; Full time

Job summary

Finning Canada is seeking a results-driven professional to lead product support for mining customers. You will collaborate with external client contacts and internal support teams to deliver top-tier product support solutions, maximize fleet uptime, and grow parts and service market share in partnership with Caterpillar.

Key responsibilities include managing assigned product support accounts, maintaining customer data, and preparing quotes and responses to RFPs/RFQs.

Qualifications

• Strong leadership and communication skills.
• Proven problem solver with excellent interpersonal abilities.
• Extensive sales experience in mining equipment.
• Familiar with Finning/Caterpillar systems.
• Proficient with MS Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Manage the successful execution of assigned product support business for mining accounts.
• Ensure parts customer satisfaction through relationship building and retention.
• Direct timely resolutions to customer issues.
• Maintain accurate customer data including equipment populations and hours.
• Develop quotes, proposals and responses to product support RFP/RFQ with internal teams.
• Attend weekly customer scheduling meetings and lead monthly meetings.
• Proactively manage fleet components with component management tools.
• Execute contractual product support requirements and Customer Value Agreements.

Skills

Leadership

Communication

Problem solving

Interpersonal skills

Sales experience

Tools

MS Excel

MS Word

PowerPoint

MS Outlook

Job description

Position Overview: This role is responsible for the execution of the product support business of our mining customers. You will build strong partnerships with external customer contacts as well as internal support teams to ensure that Finning is delivering unparalleled product support solutions. You will maximize customer fleet productivity and uptime through innovative solutions. Additionally, you are tasked to increase Finning’s parts and service market share by developing profitable long-term product support solutions in partnership with internal support teams and Caterpillar.

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview: This role is responsible for the execution of the product support business of our mining customers. You will build strong partnerships with external customer contacts as well as internal support teams to ensure that Finning is delivering unparalleled product support solutions. You will maximize customer fleet productivity and uptime through innovative solutions. Additionally, you are tasked to increase Finning’s parts and service market share by developing profitable long-term product support solutions in partnership with internal support teams and Caterpillar.

Job Description:

Customer Focus / Product Support Sales

• Manage the successful execution of assigned product support business for your mining accounts
• Ensuring a strong focus of parts’ customer satisfaction (relationship building & strengthening, retention)
• Direct timely resolutions to customer issues
• Maintain accurate and updated customer data, including equipment populations, equipment hours, contacts.
• Leverage customer and Finning data to develop short and long range parts and component forecasts and partner with the customer to validate
• Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP/RFQ
• Coordinate and manage the profoma presentation and approval with customers
• Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.)
• Lead monthly meetings with your assigned customer base with documented actions
• Proactively manage fleet components with use of component management tools
• Build and execute product support attack plans to win in non-traditional spaces
• Execution of contractual product support requirements and Customer Value Agreements

Relationships

• Build and maintain strong relationships with key customer contacts
• Build and maintain relationships with internal branch team and support teams within Finning and Cat.

Enterprise

• Development and maintenance of a formal process for collecting competitive intelligence and reporting it to marketing and sales. Recognizing that the best competitive insights often come from our own field technicians, the incumbent will develop, and action processes designed to capture and report these activities.
• Working collaboratively with supply chain share customer parts and component forecast to ensure that we have parts supply

Education & Experience:

• Strong leadership & communication skills
• Proven problem solver who can deliver on all project phases without direct supervision
• Excellent interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the business unit to take specific actions
• The successful candidate has a good understanding of best practices for mine equipment
• 5+ years sales experience managing large accounts
• Automotive or heavy equipment experience or proven sound mechanical & equipment systems knowledge
• Strong parts and service background
• Business acumen and understanding of support systems, credit and financing
• Understanding Finning Systems: CTS, PTOS, INFOR M3/Lawson, Warranty, SIS
• Understands and adheres to safety procedure
• Experienced with various office programs MS Excel, Word, Outlook and PowerPoint

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.