Parts Supervisor

Finning International Inc.; Red Deer; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Finning Canada in Red Deer is seeking a Parts Supervisor to lead a team of parts technicians and drive performance across multiple product lines. You will optimize parts availability, improve customer service, and build strong stakeholder relationships with Caterpillar and internal teams.

The role requires strong leadership, planning, and analytical skills, with a focus on inventory optimization, KPI attainment, and coaching staff for growth.

Qualifications

• Supervisory experience of 2+ years.
• Strong leadership and communication skills.
• Excellent planning, organization and problem-solving abilities.
• Proven budgeting and cost-control capabilities.
• Familiarity with Lawson M3 is a plus.
• Understanding of labor relations and performance management.

Responsibilities

• Lead the Red Deer parts team to meet KPIs and drive performance.
• Monitor parts customer service levels and empower the team to meet requirements.
• Collaborate with Caterpillar, Finning units, vendors, and branches on supply chain objectives.
• Oversee inventory, reduce expediting costs and downtime through planning.

Skills

Leadership

Coaching

Mentoring

Planning & Organizing

Problem Solving

Communication

Budgeting & Cost Controls

Lawson M3 familiarity

Labor relations knowledge

Education

Journeyman Parts Ticket

Tools

Lawson M3

Job description

Company Information

Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview

Join Finning and lead a team dedicated to delivering parts functional excellence and continuous improvement! This position offers:

• A leadership role focused on optimizing parts availability and improving customer service experience.
• Opportunities to collaborate with Caterpillar, vendors, and internal teams to drive operational success.
• Competitive compensation and comprehensive benefits.

Our Red Deer team is looking for a Parts Supervisor. You will oversee a team of parts technicians and customers within Red Deer. You will drive performance improvements, supervise a diverse team across several product lines, and foster strong stakeholder relationships. If you're a proactive leader with strong technical and organizational skills, this is a role for you!

Job Description

Provide clear leadership and direction to the Red Deer team, fostering a positive, engaged, and performance-driven culture. Drive collaboration between Caterpillar, Finning business units, and supply chain partners to achieve measurable results aligned with the EMP strategy. Coach and mentor parts staff, promoting accountability and ownership while developing succession plans and growth opportunities. Set clear goals and expectations for team members, monitor performance, and provide timely feedback through formal and informal conversations. Conduct Employee Opinion Surveys and implement action plans to improve engagement and team effectiveness. Build and maintain strong relationships with Caterpillar stakeholders, vendors, and branches to ensure alignment on parts supply chain objectives. Manage supplier performance across cost, quality, and service dimensions, focusing on inventory optimization. Oversee high-volume and critical parts availability, reducing expediting costs and downtime through proactive planning and process improvements. Assess and recommend tools, technologies, and solutions to enhance EMP parts processes and operational efficiency. Ensure compliance with safety standards, company policies, and operational procedures while driving continuous improvement initiatives.

Day-to-Day Activities

• Monitor parts customer service levels and empowering the parts team to drive performance to meet customer requirements.
• Conduct regular team meetings to review KPIs and operational priorities.
• Address performance gaps and implement corrective actions promptly.
• Collaborate with branches and customers to resolve parts-related issues and improve service delivery.

Requirements

• Journeyman Parts Ticket is an asset.
• Minimum 2+ years of supervisory experience.
• Strong leadership, coaching, and mentoring skills.
• Excellent planning, organizational, and problem-solving abilities.
• Proven financial acumen and ability to manage budgets and cost controls.
• Strong interpersonal and communication skills, both written and verbal.
• Familiarity with Lawson M3 and parts network systems is an asset.
• Understanding of labor relations, grievance resolution, and performance management processes.

This position is a permanent, full-time role based out of Red Deer Monday - Friday, 5x2 schedule.

Equality and Inclusion

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

Our Divisions

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.