Administrative Assistant - ADS Level 6 - Department of Information Technology Systems and Services

University of Prince Edward Island; Charlottetown; Sur place; CAD 14 000 - 19 000; Temps partiel

Résumé du poste

University of Prince Edward Island is seeking a part-time customer service representative. The role involves greeting visitors, providing basic information, and directing inquiries to appropriate contacts.

You will handle switchboard duties, process information, and support clerical tasks in a fast-paced environment. The position requires 2–3 years of experience, a college certificate or diploma (1–2 years), and strong multitasking abilities.

Qualifications

• Greet people and direct them to contacts or service areas.
• Provide basic information to clients and the public.
• Obtain and process information for customer service.
• Answer telephone and relay messages.
• Maintain work records and logs.

Responsabilités

• Greet people and direct them to contacts or service areas.
• Provide basic information to clients and the public.
• Obtain and process information required to provide customer service.
• Operate switchboard or telephone system.
• Record and relay information.
• Schedule and confirm appointments.
• Receive and issue payments.
• Perform clerical duties such as filing and sorting mail.

Connaissances

Customer service

Communication

Multitasking

Time management

Formation

College diploma (1-2 years)

Outils

MS Office

Word processing

Database software

Electronic mail

Electronic medical records

Description du poste

Hours: 34 to 40 hours per week.

Experience: 2 years to less than 3 years.

CA$12.00 hourly.

Part‑time.

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Private sector

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Monitor mobile radio or telephone
• Relay service to persons with disabilities
• Provide customer service

Computer and technology knowledge

• Electronic medical records
• Switchboard 1-25 lines
• Word processing software
• MS Office
• Database software
• Electronic mail

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking

Personal suitability

• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Are you currently a student?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?