receptionist

Charlottetown Veterinary Clinic Inc; Charlottetown; On-site; CAD 32,000 - 38,000; Full time

Job summary

Charlottetown Veterinary Clinic Inc. seeks an energetic receptionist to greet clients, answer phones, and direct visitors at our Charlottetown clinic.

You will manage schedules, process payments, and provide accurate information to clients in a fast-paced veterinary front desk environment. The role requires a college diploma (1–2 years) or equivalent experience, 2+ years of related work, and solid computer skills with EMR, scheduling, and MS Office.

Qualifications

• College diploma or certificate for 1–2 years or equivalent experience.
• 2 years to less than 3 years of experience.
• On site work with no remote option.

Responsibilities

• Greet people and direct them to contacts or service areas.
• Provide basic information to clients and the public.
• Obtain and process information required to provide customer service.
• Operate switchboard or telephone system.
• Record and relay information.
• Schedule and confirm appointments.
• Send invoices.
• Maintain work records and logs.
• Receive and issue payments.
• Perform clerical duties, including filing and mail distribution.
• Answer telephone and relay messages.
• Calculate billing charges.
• Monitor mobile radio or telephone.
• Provide emergency services.
• Relay service to persons with disabilities.
• Perform data entry.
• Provide customer service.

Skills

Interpersonal skills

Oral communication

Written communication

Multitasking

Time management

Organized

Reliability

Team player

Education

College diploma (1–2 years)

Equivalent experience

Tools

Electronic medical records

Switchboard 1-25 lines

Electronic scheduler

Word processing software

MS Office

Database software

Electronic mail

Job description

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private sector

Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Monitor mobile radio or telephone
• Provide emergency services
• Relay service to persons with disabilities
• Perform data entry
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Electronic medical records
• Switchboard 1-25 lines
• Electronic scheduler
• Word processing software
• MS Office
• Database software
• Electronic mail

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management