Account Manager - B2B Services

Placements24; Kimberley; Hybrid; CAD 30,000 - 51,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Dev & training programs

Device provided

Job summary

Placements24 is seeking an experienced Account Manager to oversee and grow a portfolio of B2B clients in Kimberley and surrounding regions. You will be the main contact, build trusted relationships, and drive revenue by expanding service adoption and cross-selling.

You will work with internal teams to ensure seamless delivery, conduct regular business reviews, and travel locally as needed. A hybrid work arrangement and competitive benefits are offered to support your success.

Qualifications

• 3–5 years of experience in account management or business development.
• Proven track record of client retention and revenue growth.
• Excellent communication, interpersonal and negotiation skills.
• Familiarity with B2B services and hybrid work schedule.
• Proficiency with CRM software and MS Office.

Responsibilities

• Manage a portfolio of B2B clients, acting as their primary contact and trusted advisor.
• Develop and execute strategies to deepen client relationships, increase service adoption, and drive revenue growth within assigned accounts.
• Identify client needs and proactively offer relevant solutions and upsell opportunities.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
• Negotiate contract renewals and service agreements.
• Collaborate with internal teams to ensure seamless service delivery and prompt issue resolution.
• Prepare accurate client reports, forecasts, and track key account metrics.
• Stay informed about industry trends and competitor offerings.

Skills

Account management

Client relationships

Negotiation

Sales

CRM proficiency

Communication

Education

Bachelor's degree in Business or related

Tools

HubSpot

Salesforce

MS Office

Job description

About the Role

Our client, a dynamic provider of essential business services, is looking for a proactive and experienced Account Manager to manage and grow their portfolio of B2B clients in the Kimberley, Northern Cape region. This role is crucial for fostering strong client relationships, understanding their evolving business needs, and ensuring the successful delivery and expansion of our client's services. The ideal candidate will possess excellent communication and negotiation skills, a proven ability to retain and grow accounts, and a deep understanding of the local business landscape. You will work closely with internal support teams to deliver exceptional customer experiences and drive revenue growth. This is a fantastic opportunity to make a significant impact within a growing company and contribute to the success of businesses in the Kimberley area. The position requires a balanced approach, combining office-based responsibilities with client-site visits, operating within a flexible hybrid work model.

Key Responsibilities

• Manage a portfolio of B2B clients, acting as their primary point of contact and trusted advisor.
• Develop and execute strategies to deepen client relationships, increase service adoption, and drive revenue growth within assigned accounts.
• Identify client needs and proactively offer relevant solutions and upsell opportunities.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
• Negotiate contract renewals and service agreements.
• Collaborate with internal teams (e.g., customer support, operations) to ensure seamless service delivery and prompt issue resolution.
• Prepare accurate client reports, forecasts, and track key account metrics.
• Stay informed about industry trends and competitor offerings.

Requirements

• Minimum of 3-5 years of experience in Account Management, Business Development, or a similar client-facing sales role, preferably in B2B services.
• Proven track record of client retention and revenue growth in previous roles.
• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of the business environment in Kimberley and the Northern Cape .
• Ability to work independently and manage multiple client accounts effectively.
• Proficiency in CRM software (e.g., HubSpot, Salesforce) and MS Office Suite.
• A relevant tertiary qualification in Business, Marketing, or a related field is preferred.
• Willingness to adopt a hybrid work schedule and travel locally as needed.

Benefits

• Competitive base salary with performance-based bonuses.
• Opportunities for career advancement in a growing company.
• Comprehensive medical aid plan.
• Pension fund contribution.
• Ongoing professional development and training programs.
• A collaborative and supportive work culture.
• Company-provided mobile and laptop.