Key Account Manager - Logistics Services

Placements24; Kimberley; Hybrid; CAD 51,000 - 76,000; Full time

Benefits offered by this job

Performance bonus

Medical benefits

Paid leave and holidays

Professional development support

Travel allowance

Hybrid work model

Job summary

Placements24 is seeking a seasoned Key Account Manager to join our client’s team in Kimberley, South Africa. You will manage a portfolio of high-value logistics clients, ensure SLA adherence, and act as the primary liaison between clients and operations to deliver excellence.

The role offers hybrid work with remote capabilities and collaboration in the office. You should have 5+ years in logistics account management, strong relationship skills, and a track record of growing accounts.

Qualifications

• Minimum 5 years in account management, sales, or client services within logistics or transport.
• Proven track record of growing key client accounts and delivering service excellence.
• Strong understanding of logistics operations, SLAs, and client comms.

Responsibilities

• Manage and develop relationships with a portfolio of key logistics clients.
• Act as the primary point of contact, ensuring client satisfaction and retention.
• Develop account plans to identify opportunities for growth and upselling services.
• Oversee the delivery of logistics services, ensuring adherence to SLAs and standards.
• Collaborate with operations, sales, and customer service to resolve client issues.
• Conduct regular business reviews with clients to discuss performance and strategy.
• Prepare and present proposals, quotes, and reports to clients.
• Monitor market trends and competitor activities to identify risks and opportunities.
• Achieve revenue growth targets for assigned accounts.
• Stay abreast of industry regulations and best practices in logistics.

Skills

Key account management

Client relationship management

Sales

Negotiation

Communication

Analytical skills

CRM experience

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field

Tools

CRM software

Logistics management systems

Job description

About the Role

Our client, a premier provider of integrated logistics and supply chain solutions, is seeking a seasoned Key Account Manager to join their dynamic team in Kimberley, Northern Cape, ZA. This hybrid role offers a flexible working arrangement, combining remote work capabilities with essential in-office collaboration. You will be responsible for managing and growing a portfolio of high-value client accounts, ensuring the seamless delivery of logistics services and fostering long-term partnerships. The ideal candidate possesses a comprehensive understanding of the logistics industry, exceptional client relationship management skills, and a proven track record in account growth. You will act as the primary liaison between the client and our client's operational teams, ensuring all service level agreements are met and exceeded. This position requires a proactive, strategic thinker dedicated to providing superior customer service and driving mutual success. Join a reputable company with a strong commitment to operational excellence and client satisfaction, offering significant opportunities for career development. Your role will be critical in maintaining and expanding our client's dominant position in the logistics market. This is an exciting opportunity to shape client strategies and drive growth within a leading logistics organization.

Key Responsibilities

• Manage and develop relationships with a portfolio of key logistics clients.
• Act as the primary point of contact, ensuring client satisfaction and retention.
• Develop account plans to identify opportunities for growth and upselling services.
• Oversee the delivery of logistics services, ensuring adherence to SLAs and operational standards.
• Collaborate with operations, sales, and customer service teams to resolve client issues and enhance service delivery.
• Conduct regular business reviews with clients to discuss performance, needs, and strategic alignment.
• Prepare and present proposals, quotes, and reports to clients.
• Monitor market trends and competitor activities to identify potential risks and opportunities.
• Achieve revenue growth targets for assigned accounts.
• Stay abreast of industry regulations and best practices in logistics and supply chain management.

Requirements

• Minimum of 5 years of experience in account management, sales, or client services within the logistics, supply chain, or transportation industry.
• Proven track record of successfully managing and growing key client accounts.
• In-depth understanding of logistics operations, freight forwarding, warehousing, and supply chain management.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a hybrid work environment, balancing independent remote work with office-based collaboration.
• Proficiency in CRM software and logistics management systems.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Client-centric approach with a focus on building strong, lasting partnerships.
• Must be based in or willing to relocate to the Kimberley, Northern Cape, ZA area and available for hybrid work.

Benefits

• Competitive salary with a performance-based bonus structure.
• Comprehensive medical and retirement benefits.
• Generous paid leave and company holidays.
• Opportunities for professional development and industry certifications.
• Exposure to a wide range of logistics solutions and client needs.
• A collaborative and professional work environment.
• Annual performance incentives.
• Travel allowance for client meetings and site visits.
• Employee assistance programs.
• Flexible hybrid working model.