Customer Account Manager - WhatJobs Direct

Placements24; Kimberley; On-site; CAD 38,000 - 55,000; Full time

Benefits offered by this job

Commission & bonuses

Medical aid

Retirement fund

Life insurance

Professional development

Career advancement

Team environment

Paid annual leave

Sick leave

Company events

Job summary

Our client, a leading supplier of industrial equipment, seeks a Customer Account Manager to nurture key client relationships in the Kimberley region. You will own the sales cycle from needs assessment to proposal delivery, negotiate terms, and drive revenue growth while ensuring high customer satisfaction.

On-site role based in Kimberley, you will collaborate with the sales, technical, and logistics teams, maintain CRM records, track progress, and pursue upsell opportunities.

Qualifications

• Minimum 3 years in account management or related client-facing role in industrial equipment or B2B sales.
• Proven ability to meet and exceed sales targets.
• Excellent negotiation, communication, and presentation skills.
• Strong understanding of sales processes and CRM systems.

Responsibilities

• Manage a portfolio of existing client accounts and build lasting relationships.
• Identify upsell and cross-sell opportunities for products and services.
• Understand client needs and recommend industrial equipment solutions.
• Prepare proposals, quotations and presentations for clients.
• Negotiate contract terms and pricing to mutual benefit.
• Provide post-sales support and ensure client satisfaction.
• Track interactions, sales progress, and account status in the CRM.
• Collaborate with internal teams to ensure seamless service delivery.
• Achieve and exceed monthly and quarterly sales targets.
• Stay informed about market trends and competitor activity.

Skills

Account management

Sales targets

Negotiation

Communication

CRM

Business development

Travel

Presentation skills

B2B sales

Education

Bachelor's degree

Job description

About the Role

Our client, a leading supplier of industrial equipment, is seeking a motivated and experienced Customer Account Manager to cultivate and manage relationships with key clients in the Kimberley, Northern Cape region. This crucial role involves understanding client needs, providing tailored solutions, and ensuring long‑term satisfaction and repeat business. You will be the primary point of contact, responsible for sales, support, and overall account health. The ideal candidate possesses strong business acumen, excellent communication skills, and a proven ability to drive revenue growth. This is an on‑site position, requiring your dedicated presence in our client's offices in Kimberley , fostering direct engagement with clients and the sales team.

Key Responsibilities

• Manage a portfolio of existing client accounts, building strong, lasting relationships.
• Identify opportunities for upselling and cross‑selling products and services.
• Understand client business needs and recommend appropriate industrial equipment solutions.
• Prepare and deliver proposals, quotations, and presentations to clients.
• Negotiate contract terms and pricing to achieve mutual agreement.
• Provide post‑sales support, ensuring client satisfaction with products and services.
• Track client interactions, sales progress, and account status in the CRM system.
• Collaborate with internal teams (e.g., technical support, logistics) to ensure seamless service delivery.
• Achieve and exceed monthly and quarterly sales targets.
• Stay informed about market trends and competitor activities.

Requirements

• Minimum of 3 years of experience in account management, sales, or a related client‑facing role, preferably in industrial equipment or B2B sales.
• Proven ability to meet and exceed sales targets.
• Excellent negotiation, communication, and presentation skills.
• Strong understanding of sales processes and customer relationship management (CRM) systems.
• Ability to build rapport and trust with clients at various levels.
• A proactive and results‑oriented approach to business development.
• Willingness to work on‑site in Kimberley, Northern Cape .
• Technical aptitude or a strong interest in industrial equipment is beneficial.
• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field is preferred.
• Valid driver's license and willingness to travel within the region as needed.

Benefits

• Our client offers a competitive base salary, complemented by an attractive commission structure and performance‑based bonuses.
• Employees receive comprehensive medical aid, retirement fund contributions, and life insurance.
• Opportunities for professional development are abundant, with access to sales training, product knowledge workshops, and potential for career advancement.
• The work environment in our Kimberley office is professional and team‑oriented.
• We provide generous annual leave, paid sick leave, and company‑sponsored events.
• This is an excellent opportunity to manage key accounts and drive growth in the industrial sector of the Northern Cape.