Account Manager

Vault Credit Corporation; Surrey; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading Lendtech company in Canada is seeking an enthusiastic Account Manager to manage relationships with partners across Western Canada. This role focuses on fostering partnerships, resolving issues, and collaborating with internal teams. Ideal candidates should have account management experience, excellent communication skills, and be comfortable with technology. Join a fast-paced team that is innovating home improvement financing in Canada.

Qualifications

• Experience in account management, customer success, or partner-facing roles.
• Ability to build trust and deliver value to clients or partners.
• Organized, detail-oriented, and able to thrive in a fast-paced environment.

Responsibilities

• Be the trusted advisor for assigned dealers and contractors.
• Respond to partner inquiries ensuring prompt support.
• Collaborate with internal teams to drive solutions.

Skills

Account management experience

Excellent communication skills

Problem-solving instincts

Tech-savvy

Tools

Salesforce

Microsoft Office Suite

AI tools

Job description

Join one of Canada’s fastest-growing Lendtech companies.

At VaultPay, we’re transforming the home improvement financing experience for Canadian homeowners and contractors. We partner with top-tier trades across Canada—HVAC, windows, roofing, siding, and more—to provide simple, transparent financing that helps customers say “yes” to their projects.

We’re looking for an energetic and results-driven Account Manager to build and grow trusted relationships with our partners across Western Canada. This is your opportunity to join a fast-paced, high-impact team that’s changing the way Canadians finance home improvements

Key Responsibilities

Partner Relationship Management

• Be the trusted advisor and primary contact for assigned dealers and contractors in Western Canada
• Conduct regular check-ins to support partner success, identify opportunities, and resolve roadblocks
• Act as the voice of the partner internally sharing insights and feedback with the broader team

Issue Resolution & Operational Support

• Respond to partner inquiries via phone, email, and chat (Intercom), ensuring prompt and professional support
• Own and resolve escalated partner issues with care and urgency
• Collaborate with internal teams (Credit, Tech, Operations) to drive solutions and continuous improvement for our partners

Internal Collaboration & Process Optimization

• Share partner insights to help shape product enhancements and support processes
• Flag performance trends, documentation gaps, or risks proactively
• Maintain accurate partner records and updates in Salesforce

What You Bring:

• Experience in account management, customer success, or partner-facing roles (fintech, financial services, or home services is a plus)
• Tech-savvy: comfortable navigating Salesforce, AI tools, and the Microsoft Office Suite
• A proven ability to build trust and deliver value to clients or partners
• Excellent communication skills (written and verbal)
• Strong problem-solving instincts and a bias for action
• Organized, detail-oriented, and able to thrive in a fast-moving, remote-first environment

Ready to grow with us?
Apply now and tell us why you're excited to help us build the future of home improvement financing in Canada.

Learn more at www.vaultpay.ca