Account Coordinator, Global Delivery Partnerships

Uber; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading tech company in Toronto is seeking an Operations Coordinator to support its Global Delivery Partnerships team. This role entails managing merchant onboarding, generating operational reports, and solving real-time issues. The ideal candidate possesses 1+ years of experience in operations and is proficient in Google Workspace. A keen attention to detail and capability to manage competing priorities are essential. The position offers competitive pay and eligibility for bonuses and benefits.

Benefits

Bonus program

Various benefits

Collaborative work environment

Qualifications

• 1+ years of experience in operations, customer support, account coordination, or a related role.
• Experience working with data, reports, and internal digital tools.
• Proficiency in Google Workspace (Sheets, Docs, Slides).

Responsibilities

• Manage end-to-end onboarding of new merchant locations.
• Pull and maintain operational reports, ensuring data is flawless.
• Act as the first line of defense for merchant issues.
• Monitor core metrics across global accounts to identify trends.
• Maintain project trackers and meeting materials.
• Work cross-functionally to execute marketing campaigns.

Skills

Organization

Problem-solving

Attention to detail

Collaboration

Tools

Google Workspace

Salesforce

Tableau

Job description

About the Role

Working on the Global Delivery Partnerships team means supporting the backbone of Uber Eats—our relationships with the world’s most iconic brands like Starbucks, McDonald’s, and Subway. This isn't a role where you sit back and watch; it’s a high-visibility position where your attention to detail ensures thousands of merchant locations run smoothly every day.

You’ll thrive here if you are relentless about organization and energized by the "messy" operational reality of a global platform. The pace is fast, the systems are complex, and the stakes are real—when a store isn't live or a report is inaccurate, it impacts our partners’ bottom line. We need someone with the grit to dive into the data, the curiosity to unblock technical hurdles, and the adaptability to shift priorities as fast as the market moves. If you want to learn how massive partnerships scale by actually doing the work, this is where you’ll grow.

What You’ll Do

• Navigate Complexity: Manage the end-to-end onboarding of new merchant locations, ensuring they are live and accurately represented across our systems despite shifting requirements.
• Own the Details: Pull and maintain daily, weekly, and monthly operational reports, ensuring the data is flawless and insights are delivered to account teams on time.
• Solve Problems in Real-Time: Act as the first line of defense for merchant issues, coordinating across internal teams to resolve blockers and elevate high-pressure situations before they impact the partnership.
• Drive Operational Health: Monitor core metrics across global accounts to identify trends, helping Senior Account Coordinators spot "red flags" in partner performance.
• Unblock the Team: Maintain project trackers and meeting materials, capturing high-stakes next steps to ensure the team moves with urgency and alignment.
• Scale Through Collaboration: Work cross-functionally with Customer Success and Account Management to execute marketing campaigns and operational improvements at a global scale.

Basic Qualifications

• 1+ years of experience, ideally in operations, customer support, account coordination, or a related role.
• Experience working with data, reports, and internal digital tools to drive daily tasks.
• Proficiency in Google Workspace (Sheets, Docs, Slides).

Preferred Qualifications

• Experience in a B2B, tech-enabled, or high-volume operations environment.
• Familiarity with CRM tools like Salesforce and data visualization tools like Tableau.
• Demonstrated ability to maintain high attention to detail while managing competing priorities.
• Strong systems-thinking mindset—the ability to see how individual tasks connect to the larger partnership goal.

For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.

For Canada-based roles: The base hourly rate range for this role is CAD$33.18 per hour - CAD$34.86 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out [e-mail].