Technical Support And Implementation Specialist

Symplicity Corporation; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading higher education technology firm in Belo Horizonte is seeking a Technical Support and Implementation Specialist for a full-time role. The position involves delivering technical support for the UniHub platform and collaborating with clients across North America. Strong written and verbal communication skills in English are essential. Candidates should also possess HTML and CSS knowledge, along with a solution-oriented mindset. The company is recognized as a top employer in Brazil, offering a dynamic work environment.

Qualificações

• Excellent communication skills in both written and verbal formats are crucial.
• Fluency in English is required for interaction with clients.
• Proficient in HTML and CSS / LESS for web design.

Responsabilidades

• Become a UniHub functional expert and support client implementations.
• Provide technical support to customers at various levels.
• Maintain documentation and assist in projects as needed.

Conhecimentos

Strong written and verbal communication skills

Fluency in spoken and written English

HTML and CSS / LESS

Technical acumen

Attention to detail

Ferramentas

JIRA

SQL

JavaScript

Descrição da oferta de emprego

At Symplicity, we empower higher education institutions around the world to enable the best possible outcomes for students.

We engineer, operate, and support a suite of software‑as‑a‑service products that serve thousands of universities and millions of students worldwide.

Symplicity helps employers to hire students and new graduates.

The technical support and implementation specialist will be responsible for delivering technical aspects of the UniHub platform to clients across North America and supporting them in their continued use and adoption of the software.

This is a full‑time permanent role on an agile team devoted to the Corporate product line.

Responsibilities

• Become a UniHub functional expert with end‑to‑end knowledge of the system.
• Supporting the functional team in technical aspects (Auth, data integration) through client implementations.
• Providing clients with a web design on par with their branding guidelines.
• Maintain technical processes and documentation for the North America market.
• Provide Tier 1, 2 & 3 support to customers.
• Maintain customer case information within the Symplicity support portal.
• Triage cases from case tickets logged.
• Identify potential software bugs and capture these within JIRA and assist the engineering team as required to troubleshoot and resolve the issue.
• Assist in client and internal projects.

Desired Skills and Experience

• Strong written and verbal communication skills are the most significant requirement for this position.
• Fluency in spoken and written English is required.
• HTML and CSS / LESS.
• Friendly & consultative client engagement manner.
• Thrive in a high performing team.
• High attention to detail & solution‑oriented mindset.
• Strong technical acumen.
• Ability to think laterally.

Applicants will be interviewed in English and will be asked to submit a sample of their business or technical writing in English.

Additional but not required

• Experience with using JIRA or similar tool.
• Skills in SQL and JavaScript.
• Auth (SAML 2, CAS, LDAP, OAuth).
• Knowledge of how APIs function.
• Previous experience with CRM systems.

Symplicity is proud to be an equal and diverse Employer.

Symplicity Brazil is a Great Place To Work certified and has been awarded as one of the TOP 3 best companies to work in Brazil.