Technical Support Analyst

Jobtailor; São Paulo; Híbrido; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor is seeking an IT Support Associate in São Paulo to provide efficient user support, open and track tickets, and work with partners to resolve issues in a hybrid on-site environment.

You will monitor IT environments, contribute to system availability and business continuity, and communicate clearly with users. A high school diploma and IT certifications or related studies are desirable.

Qualificações

• Basic to intermediate knowledge of Windows operating systems, network infrastructure, cloud computing, and monitoring and backup tools such as Zabbix and Veeam.
• Familiarity with corporate customer service and collaboration solutions, remote access tools, ticket management systems, and technical user support.
• Ability to work in dynamic technology environments, with a willingness to learn new tools, processes, and technologies.
• Understanding that the work schedule is hybrid and that on-site work is required.
• High school diploma.
• Technical certification or completed/in-progress higher education in Information Technology, Information Systems, Networking, Computer Science, or a related field is desirable.
• Technology certifications, additional languages, knowledge of customer service best practices, and ITIL are considered differentiators.
• Strong verbal and written communication skills.
• Focus on user service and satisfaction.
• Organization and prioritization skills.
• Proactivity.
• Teamwork and collaboration.
• Analytical ability to identify and resolve problems.
• Adaptability and resilience in dynamic environments.
• Commitment to deadlines and delivery quality.

Responsabilidades

• Ensure efficient support for users
• Open, qualify, track, and resolve support tickets
• Work with partners and vendors when necessary
• Ensure prompt handling of requests
• Perform operational support activities and monitor IT environments and services
• Contribute to system availability, business continuity, and internal customer satisfaction

Conhecimentos

Windows OS

Network Infrastructure

Cloud Computing

Monitoring Tools

Backup Tools

Zabbix

Veeam

Remote Access

Ticket Systems

Technical Support

Verbal Communication

Written Communication

Organization

Prioritization

Proactivity

Teamwork

Analytical Skills

Adaptability

Deadline Driven

Formação académica

High school diploma

Technical Certification

Higher Education in IT

Networking

Computer Science

Ferramentas

Zabbix

Veeam

Remote Access Tools

Collaboration Solutions

Descrição da oferta de emprego

• Ensure efficient support for users


• Open, qualify, track, and resolve support tickets


• Work with partners and vendors when necessary


• Ensure prompt handling of requests


• Perform operational support activities and monitor IT environments and services


• Contribute to system availability, business continuity, and internal customer satisfaction

Requirements

• Basic to intermediate knowledge of Windows operating systems, network infrastructure, cloud computing, and monitoring and backup tools such as Zabbix and Veeam


• Familiarity with corporate customer service and collaboration solutions, remote access tools, ticket management systems, and technical user support


• Ability to work in dynamic technology environments, with a willingness to learn new tools, processes, and technologies


• Understanding that the work schedule is hybrid and that on-site work is required


• High school diploma


• Technical certification or completed/in-progress higher education in Information Technology, Information Systems, Networking, Computer Science, or a related field is desirable


• Technology certifications, additional languages, knowledge of customer service best practices, and ITIL are considered differentiators


• Strong verbal and written communication skills


• Focus on user service and satisfaction


• Organization and prioritization skills


• Proactivity


• Teamwork and collaboration


• Analytical ability to identify and resolve problems


• Adaptability and resilience in dynamic environments


• Commitment to deadlines and delivery quality

Core Competencies

Demonstrates proficiency in user support, ticket management, and operational activities while ensuring system availability and customer satisfaction. Possesses foundational knowledge in Windows operating systems, network infrastructure, and cloud computing, complemented by strong communication and organizational skills.

Highest-signal resume keywords

• Windows Operating Systems


• Network Infrastructure


• Cloud Computing


• Ticket Management Systems


• ITIL Certification

ATS Optimization Keywords

Hard Skills

• Technical User Support


• Monitoring Tools


• Backup Tools


• Analytical Problem Solving


• Operational Support Activities

Soft Skills

• Strong Verbal Communication


• Written Communication


• Organization Skills


• Proactivity


• Teamwork

Certifications & Qualifications

• Technical Certification


• Higher Education in IT


• Information Systems


• Networking


• Computer Science

Industry Keywords

• Customer Service Best Practices


• Business Continuity


• User Service


• Dynamic Technology Environments

Tools & Technologies

• Zabbix


• Veeam


• Remote Access Tools


• Collaboration Solutions