Support Technician, Junior

Jobtailor; São Paulo; Presencial; BRL 48 000 - 84 000; Tempo integral

Resumo da oferta

Jobtailor in Brazil is seeking an IT Support Technician to install and configure Windows operating systems, provide onsite and remote assistance, and maintain desktops and peripherals. You will diagnose hardware and software issues and help with networks and telephony.

The role requires familiarity with Microsoft 365 and Google Workspace, basic PowerShell, and teamwork. Candidates currently enrolled in an IT program with strong English and communication skills are welcome to apply.

Qualificações

• Advanced knowledge of Windows, including installation and configuration.
• Familiarity with cloud service administration (Microsoft 365, Google Workspace).
• Currently enrolled in an IT college or technical program.
• Technical English sufficient for reading and interpreting materials.
• Good communication and ability to work in a team.
• Organized and eager to learn continuously.
• Preferred: experience in user support or helpdesk.
• Preferred: knowledge of Microsoft Entra ID, Intune and SharePoint.
• Preferred: experience with VPNs and Ubiquiti UniFi equipment.

Responsabilidades

• Install and configure Windows operating systems.
• Provide onsite and remote support to users.
• Install, configure and perform basic maintenance on desktops, laptops and peripherals.
• Diagnose and resolve hardware, software and connectivity issues.
• Assist with activities related to computer networks and telephony.
• Configure and provide basic support for Microsoft 365 and Google Workspace tools.
• Log and track service requests in the ticketing system.
• Keep IT controls, inventories and documentation up to date.
• Support the IT team with other department-related tasks.

Conhecimentos

Windows OS

Microsoft 365

Google Workspace

Networking basics

PowerShell basics

TOTVS Protheus

Technical English

Teamwork

Ferramentas

Ticketing System

Microsoft Entra ID

Intune

SharePoint

VPNs

Ubiquiti UniFi

Descrição da oferta de emprego

Responsibilities

• Install and configure Windows operating systems


• Provide onsite and remote support to users


• Install, configure and perform basic maintenance on desktop computers, laptops and peripherals


• Diagnose and resolve hardware, software and connectivity issues


• Assist with activities related to computer networks and telephony


• Configure and provide basic support for Microsoft 365 and Google Workspace tools


• Log and track service requests in the ticketing system


• Keep IT controls, inventories and documentation up to date


• Support the IT team with other department-related tasks

Requirements

• Advanced knowledge of Windows, including installation and configuration


• Intermediate knowledge of hardware


• Basic knowledge of computer networks and telephony


• Familiarity with cloud service administration, such as Microsoft 365 and Google Workspace


• Currently enrolled in a college or technical program in IT


• Technical English sufficient for reading and interpreting relevant materials


• Good communication skills and ability to work in a team


• Organized and willing to learn continuously


• Preferred: previous experience in user support or helpdesk


• Preferred: knowledge of Microsoft Entra ID, Intune and SharePoint


• Preferred: experience with network environments, VPNs and Ubiquiti UniFi equipment


• Preferred: basic PowerShell knowledge


• Preferred: familiarity with ERP systems, especially TOTVS Protheus

Core Competencies

Demonstrates advanced knowledge of Windows operating systems, including installation and configuration, along with proficiency in Microsoft 365 and Google Workspace administration. Capable of diagnosing hardware and software issues while providing effective user support in both onsite and remote environments.

Highest-signal resume keywords

• Advanced Windows Installation And Configuration


• User Support Experience


• Microsoft 365 Administration


• Basic Networking Knowledge


• Technical English Proficiency

ATS Optimization Keywords

Hard Skills

• Windows Operating Systems


• Hardware Troubleshooting


• Computer Networking


• Telephony Support


• Microsoft 365 Configuration


• Google Workspace Support


• Basic PowerShell Knowledge


• VPN Experience


• Ubiquiti UniFi Equipment


• ERP Systems Familiarity

Soft Skills

• Good Communication Skills


• Team Collaboration


• Organizational Skills


• Willingness To Learn

Industry Keywords

• IT Support


• Helpdesk


• Cloud Service Administration


• Technical Program Enrollment

Tools & Technologies

• Ticketing System


• Microsoft Entra ID


• Intune


• SharePoint