Trainee Systems Administrator

Jobtailor; São Paulo; Presencial; BRL 70 000 - 110 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Monitoring Operations Specialist to oversee critical environments, manage incidents, and ensure SLA adherence across NOC operations. The role requires hands-on experience with Dynatrace, Zabbix, and Grafana, plus familiarity with Windows and Linux, cloud platforms, and network basics.

Strong communication and ITIL-aligned governance are essential for effective escalation and reporting.

Qualificações

• Bachelor's degree in IT or related field (completed or in progress).
• Experience in monitoring operations (NOC) and supporting critical environments.
• Knowledge of observability tools such as Dynatrace, Zabbix and Grafana.
• Knowledge of Microsoft Teams (creating Teams rooms).
• Knowledge of Windows Server and Linux operating systems.
• Knowledge of Cloud Computing environments (Azure, Microsoft 365, AWS).
• Knowledge of network infrastructure (VPN, DNS, DHCP, TCP/IP).
• Knowledge of web servers (IIS and Apache).
• Knowledge of high availability environments, Disaster Recovery and clustering.
• Strong communication skills for reporting incidents in complex environments.
• Familiarity with ITIL best practices and IT service governance.
• Technical English for reading and interpreting technical documentation.

Responsabilidades

• Perform proactive monitoring of critical environments, identifying and managing events and incidents.
• Ensure compliance with established SLAs for ticket response and resolution.
• Perform initial incident analysis, executing mapped workaround routines and/or contacting responsible teams when necessary.
• Monitor and track the performance, availability and capacity of environments.
• Maintain and update escalation matrices and contact lists for technical teams, managers, vendors and partners, ensuring correct notification of responsible parties during incidents, outages and war rooms.
• Lead and participate in war rooms, recording evidence and relevant information for later analysis.
• Prepare minutes, reports and documentation related to critical and emergency incidents.
• Create rooms for root cause analysis (RCA) activities and Post Mortem processes.
• Open, follow up and escalate tickets with vendors and manufacturers.
• Act in emergency and critical situations to restore services within agreed service levels.
• Identify opportunities for continuous improvement in monitoring and operations.

Conhecimentos

Analytical thinking

Strong communication

Incident management

Team coordination

Problem solving

Formação académica

Bachelor's degree in IT or related field

Ferramentas

Dynatrace

Zabbix

Grafana

Microsoft Teams

Windows Server

Linux

Azure

Microsoft 365

AWS

VPN

DNS

DHCP

TCP/IP

IIS

Apache

ITIL

Descrição da oferta de emprego

• Perform proactive monitoring of critical environments, identifying and managing events and incidents;
• Ensure compliance with established SLAs for ticket response and resolution;
• Perform initial incident analysis, executing mapped workaround routines and/or contacting responsible teams when necessary;
• Monitor and track the performance, availability and capacity of environments;
• Maintain and update escalation matrices and contact lists for technical teams, managers, vendors and partners, ensuring correct notification of responsible parties during incidents, outages and war rooms;
• Lead and participate in war rooms, recording evidence and relevant information for later analysis;
• Prepare minutes, reports and documentation related to critical and emergency incidents;
• Create rooms for root cause analysis (RCA) activities and Post Mortem processes;
• Open, follow up and escalate tickets with vendors and manufacturers;
• Act in emergency and critical situations to restore services within agreed service levels;
• Identify opportunities for continuous improvement in monitoring and operations.

Requirements

• Bachelor's degree completed or in progress in Information Technology, Computer Networks, Information Systems or related fields;
• Experience in monitoring operations (NOC) and supporting critical environments;
• Knowledge of monitoring and observability tools such as Dynatrace, Zabbix and Grafana;
• Knowledge of Microsoft Teams (creating Teams rooms);
• Knowledge of Microsoft Windows Server and Linux operating systems;
• Knowledge of Cloud Computing environments, preferably Azure, Microsoft 365, AWS;
• Knowledge of network infrastructure (VPN, communication links, DNS, DHCP and TCP/IP);
• Knowledge of web servers (IIS and Apache);
• Knowledge of high availability environments, Disaster Recovery (DR) and clustering;
• Strong communication skills for managing, reporting and following up incidents in complex environments;
• Knowledge of IT service governance and management best practices (ITIL);
• Technical English for reading and interpreting technical documentation.

Core Competencies

Demonstrates expertise in monitoring operations and incident management within critical environments, utilizing tools for observability and compliance with IT service governance best practices. Proficient in technical documentation and communication for effective incident reporting and resolution.

Highest-signal resume keywords

• Monitoring Operations (NOC)
• Incident Management
• Observability Tools (Dynatrace, Zabbix, Grafana)
• Cloud Computing (Azure, Microsoft 365, AWS)
• ITIL Best Practices

ATS Optimization Keywords

Hard Skills

• Incident Analysis
• Root Cause Analysis (RCA)
• Disaster Recovery (DR)
• High Availability Environments
• Network Infrastructure (VPN, DNS, DHCP, TCP/IP)
• Web Servers (IIS, Apache)
• Microsoft Windows Server
• Linux Operating Systems
• Technical English
• Continuous Improvement

Soft Skills

• Strong Communication Skills

Industry Keywords

• IT Service Governance
• Service Level Agreements (SLA)
• Incident Response
• Escalation Matrices
• War Room Management

Tools & Technologies

• Microsoft Teams
• Monitoring Tools (Dynatrace, Zabbix, Grafana)