Technology Intern – Operations and SRE

Jobtailor

São Paulo

Presencial

BRL 13 000 - 28 000

Tempo integral

14 dias+

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Resumo da oferta

Jobtailor is seeking an enthusiastic IT Operations Intern to support monitoring, incident management and automation tasks. You will work with Windows and Linux, learn cloud platforms (AWS/Azure/GCP) and help build dashboards, logs and runbooks.

The role focuses on learning, collaboration, and continuous improvement of operational processes within a hosted IT environment.

Qualificações

Currently enrolled in a university degree in Information Technology, Computer Science, Information Systems, Computer Engineering or related fields
Must be pursuing an undergraduate or higher-education technology course in the area
Basic knowledge of IT infrastructure, operating systems and computer networks
Familiarity with Windows and Linux operating systems
Fundamental networking concepts: TCP/IP, DNS and HTTP/HTTPS
Programming logic and basic knowledge of Databases/SQL
Familiarity with monitoring and supporting IT environments
Basic knowledge of Microsoft 365
Interest in task automation and continuous improvement of operational processes
Willingness to learn, analytical ability for interpreting logs and ease in working within a team
Plus: basic knowledge of Python, PowerShell or another language for automation/scripts
Plus: familiarity with Cloud Computing (AWS, Azure or GCP)
Plus: basic knowledge of REST APIs and version control with Git
Plus: familiarity with ITIL or SRE/DevOps culture
Plus: participation in academic projects, hackathons, personal labs or relevant free courses

Responsabilidades

Support monitoring of availability, performance and reliability of corporate systems
Assist in analyzing alerts, events, metrics and operational indicators using monitoring and observability tools
Support identification, logging and tracking of incidents, problems and service requests
Perform initial failure analyses by collecting evidence and assisting troubleshooting
Monitor operational routines and validate their correct execution
Support automation of operational tasks and reduction of manual, repetitive activities
Assist in building and maintaining dashboards, metrics, logs and monitoring
Participate in post-incident analyses (Post-Mortem), identifying root causes and improvement opportunities
Support availability, performance and service experience indicators
Collaborate in the creation and updating of documentation, procedures, runbooks and knowledge bases
Assist, under supervision, in validating deployments, fixes and changes in production environments
Contribute to continuous improvements in reliability, observability, automation and operational efficiency

Conhecimentos

IT Infrastructure Knowledge

Monitoring Tools Familiarity

Basic SQL Knowledge

Python Scripting

Cloud Computing Familiarity

REST APIs Knowledge

Version Control with Git

Task Automation

ITIL Familiarity

Analytical Thinking

Formação académica

University student in information technology/related field

Ferramentas

Microsoft 365

AWS

Azure

GCP

PowerShell

Descrição da oferta de emprego

Support monitoring of availability, performance and reliability of corporate systems
Assist in analyzing alerts, events, metrics and operational indicators using monitoring and observability tools
Support identification, logging and tracking of incidents, problems and service requests
Perform initial failure analyses by collecting evidence and assisting troubleshooting
Monitor operational routines and validate their correct execution
Support automation of operational tasks and reduction of manual, repetitive activities
Assist in building and maintaining dashboards, metrics, logs and monitoring
Participate in post-incident analyses (Post-Mortem), identifying root causes and improvement opportunities
Support availability, performance and service experience indicators
Collaborate in the creation and updating of documentation, procedures, runbooks and knowledge bases
Assist, under supervision, in validating deployments, fixes and changes in production environments
Contribute to continuous improvements in reliability, observability, automation and operational efficiency

Requirements

Currently enrolled in a university degree in Information Technology, Computer Science, Information Systems, Computer Engineering or related fields
Must be pursuing an undergraduate or higher-education technology course in the area
Basic knowledge of IT infrastructure, operating systems and computer networks
Familiarity with Windows and Linux operating systems
Fundamental networking concepts: TCP/IP, DNS and HTTP/HTTPS
Programming logic and basic knowledge of Databases/SQL
Familiarity with monitoring and supporting IT environments
Basic knowledge of Microsoft 365
Interest in task automation and continuous improvement of operational processes
Willingness to learn, analytical ability for interpreting logs and ease in working within a team
Plus: basic knowledge of Python, PowerShell or another language for automation/scripts
Plus: familiarity with Cloud Computing (AWS, Azure or GCP)
Plus: basic knowledge of REST APIs and version control with Git
Plus: familiarity with ITIL or SRE/DevOps culture
Plus: participation in academic projects, hackathons, personal labs or relevant free courses

Core Competencies

Demonstrates foundational knowledge in IT infrastructure, operating systems, and networking, with a focus on monitoring, incident management, and automation. Capable of supporting operational efficiency through collaboration, documentation, and continuous improvement initiatives.

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